Thanks for the reply, Hilary. Do you have any idea how I could make it select the correct person(based on a sort of tiebreaker based on airport selected) that would choose the correct person if their days off and times work intersect.
For example, a call is placed on Thursday at 1200 in Milwaukee. The days off and shifts would allow for Bob, Craig, or Desmond to be selected, but I'd like it to choose Desmond, as he is located at the airport calling.