Hi mswimsey and welcome to the forum!
To do this, please follow these steps:
1. Launch InfoPath (I'm assuming 2003).
2. Select Sample Forms from the Form Categories section
3. Select Service Request from the list
4. Select Design this Form from the Form Tasks section on the right.
5. Design the form, and then publish!
If you are using IP2007 the steps might be slightly different, but you get the idea!
Matt Faus / Microsoft InfoPath MVPQdabra® Software / Streamline data gathering to turn process into knowledge