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A couple of users Experiencing Rendering or Unexpected Errors

Last post 09-21-2023 07:57 AM by dapklp. 2 replies.
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  • 09-20-2023 10:24 AM

    A couple of users Experiencing Rendering or Unexpected Errors

    I can't duplicate this issue, but a user stated he has received 3 different error messages lately, but he CAN get past them after 4 or 5 attempts. 1) Error: An error occurred while rendering the page. This is usually due to an issue in the form template's view definition: Failed to fetch 2) Error: An unexpected error occurred. Please contact technical support. The form will now close. 3) This one is a querying the data connection error - a long time ago, there was a query to a SharePoint list that the owners decided wasn't necessary, but I left it in because ripping things out of a form can sometimes cause issues. The form is still "operational" and accessible by all users. This list is Data retrieved: Every time form is opened, but I don't think the received data is really used any more. How can I tell (other than upon open) which fields might use the retrieved data? My guess is that if I just say DON'T open every time upon open, that might take care of #3...thoughts. Not sure what is going on with #1 an #2 either - I can't duplicate the issue.
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  • 09-20-2023 02:39 PM In reply to

    Re: A couple of users Experiencing Rendering or Unexpected Errors

    I'm guessing this must be FormsViewer, based on the error messages? Feel free to send me the form and info on the data connection name if you'd like me to find any uses of it - I can save the form as source files and search for the data connection name and help you edit the form to remove the data connection references prior to removing it. In terms of the other errors, we'd really need to schedule a call with a user who can reproduce them so we can check the browser console. There may also be information in the FormsViewer trace logs - we can get your server team info on how to enable that and check those logs.
    Hilary Stoupa

  • 09-21-2023 07:57 AM In reply to

    Re: A couple of users Experiencing Rendering or Unexpected Errors

    I tried sending the file, but the e-mail was blocked, probably because of the XSN attachment. Can I rename the attachment as TXT or something to get through your filters?
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