In the past, I've seen the following design pattern used: On submit rules, if your ticketing system ID field is blank, query the list (data connection can be set for returning just ID) that you intend to submit to. Then set the ticketing system ID field to a concat with the text you want and max(ID) from the queried data. I, personally, don't like this approach - there is a non-zero chance that you'll have two with the same number. Since this is a list form - you might try (don't know if this will work) submitting the data twice. In your submit rules, submit the data, and I think at that point your main data source ID field will have a value - then you could set your ticketing system ID and re-submit? Might be worth a try.....
Hilary Stoupa
