The user fills out the online browser form then submits it in an email to an automated email reciptient. When an unread email sits in the inbox it creates a new call ticket (this is our Support Desk call ticket system). Unfortunately, this automatic ticket generator doesn't read attachments (just puts them in a separate directory).
For the automated ticket generator to be able to populate particular fields in the database the email has to come through as plain text with "{|" and "|}" surrounding the labels of the form fields, like this:
{|field1|} field1info
{|field2|} field2info
What's between the "{|" and "|}" indicates what database field to be populated and what comes after is what it gets populated with. It is easy for me to create a view with these attributes to use when submitting, however the content of the fields gets surrounded by a box in the reciptient email and prevents the email to properly populate any fields.
So... the only way I can figure out how to do this is to send in plain text... preferrably without custom code. I would have thought that InfoPath would have an option to send in plain text built in, but I can't find anything...
I hope this helps, let me know if you have any other questions.
/Susanna
Getting there...