Some users cannot submit form - InfoPath Dev
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Some users cannot submit form

Last post 10-03-2013 06:41 PM by bwalk. 4 replies.
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  • 10-02-2013 02:53 PM

    • bwalk
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    • Joined on 10-02-2013
    • Posts 3

    Some users cannot submit form

    We built a form in Infopath that sends the data to our database in MS Access. Some of our users on our network cannot submit the Infopath form. Those users are always getting the error "Please fill out required fields" but all of the fields are complete. Why do we get this error and why only with certain users?

    Thank you!

  • 10-02-2013 03:20 PM In reply to

    Re: Some users cannot submit form

    Well - I don't know what is going on, but here are some troubleshooting ideas.

    • If you have a user with this issue try the form on another computer, what happens? (That is - is the issue machine based or user based?)
    • When the issue occurs, have the user hit Ctrl + Shift + O (letter "o"). This brings up a dialog where you can click Show Details to see what fields the form thinks aren't filled out - that should give some hints as to where the validation errors are.
    Hilary Stoupa

  • 10-03-2013 04:27 PM In reply to

    • bwalk
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    • Joined on 10-02-2013
    • Posts 3

    Re: Some users cannot submit form

    Thank you very much for your help!

     It does follow the user so it's not the machine. What we found that it's a connectivity issue with the database because when we disconnect from the DB it sends the form. We're getting closer but it still won't work.

  • 10-03-2013 06:05 PM In reply to

    Re: Some users cannot submit form

     Hmmm - I don't understand what you are saying (where does the form get sent if it is "disconnected" from the DB?) but if it follows the user the obvious culprit is permissions....

    Hilary Stoupa

  • 10-03-2013 06:41 PM In reply to

    • bwalk
    • Not Ranked
    • Joined on 10-02-2013
    • Posts 3

    Re: Some users cannot submit form

    That makes sense.

    It means nothing is sent to the DB but email with the form data is delvered.

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