Ticketing system using ID field - InfoPath Dev
in

InfoPath Dev

Ticketing system using ID field

Last post 10-04-2019 07:46 AM by Hilary Stoupa. 1 replies.
Page 1 of 1 (2 items)
Sort Posts: Previous Next
  • 09-28-2019 11:21 AM

    Ticketing system using ID field

    I have a SharePoint list I need to create a column to be used as ticketing system. I was thinking a simple text + ID column. The field can be hidden, the users do not need to see it. This will be for reporting only when they export to excel. I know the ID only generates after submission so how can I still get the text + ID and what is the concat formula for it? Thank you.
  • 10-04-2019 07:46 AM In reply to

    Re: Ticketing system using ID field

    In the past, I've seen the following design pattern used: On submit rules, if your ticketing system ID field is blank, query the list (data connection can be set for returning just ID) that you intend to submit to. Then set the ticketing system ID field to a concat with the text you want and max(ID) from the queried data. I, personally, don't like this approach - there is a non-zero chance that you'll have two with the same number. Since this is a list form - you might try (don't know if this will work) submitting the data twice. In your submit rules, submit the data, and I think at that point your main data source ID field will have a value - then you could set your ticketing system ID and re-submit? Might be worth a try.....
    Hilary Stoupa

Page 1 of 1 (2 items)
Copyright © 2003-2019 Qdabra Software. All rights reserved.
View our Terms of Use.