﻿<?xml version="1.0" encoding="utf-8"?>
<PAC3_BPGA_Survey>
  <SafetyQuestions>
    <Question number="1" name="Is the storage container in good condition and leak free?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">A leaking chemical tank is a safety hazard and must be isolated and fixed as soon as possible.</BPComment>
    </Question>
    <Question number="2" name="Is there a complete and legible Product Label on the storage container?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">A legible Product Label should be provided on all chemical storage containers</BPComment>
    </Question>
    <Question number="3" name="Is there a complete and legible NFPA Label on the storage container?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">An NFPA label in good condition should be on all chemical storage containers.</BPComment>
    </Question>
    <Question number="4" name="Are the appropriate PPE requirements posted within the chemical storage and feed areas?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">Proper PPE requirements should be clearly posted.</BPComment>
    </Question>
    <Question number="5" name="Is there an MSDS tube located on or near the chemical storage container?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">The means to properly store an MSDS at the storage container should be available at all times.</BPComment>
    </Question>
    <Question number="6" name="Is the paper MSDS up to date, legible and protected in a plastic bag?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">A legible and dry paper copy of the MSDS should be on all chemical storage containers.
      </BPComment>
    </Question>
    <Question number="7" name="Is MSDS current in the Customer's Heath Safety and Environment Group?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">A current copy (paper or electronic) of the MSDS must be provided to the customer annually.
      </BPComment>
    </Question>
    <Question number="8" name="Is there a legible and complete label on the fill line? (Bulk and Base Tanks only)">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">A Fill Line Tank label in good condition should be on all chemical storage fill lines.
      </BPComment>
    </Question>
    <Question number="9" name="Does the storage container and fill line label information match? (Bulk and Base Tanks only)">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Mismatched tank and fill line labels can result in the wrong chemical being delivered to the tank.
      </BPComment>
    </Question>
    <Question number="10" name="Is the fill line secure? (All except drums)">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        The potential for chemical spills exists if the fill line is not secured properly.
      </BPComment>
    </Question>
    <Question number="11" name="Is the fill line of proper metallurgy? (All except drums)">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Incompatibility between fill line and chemical will result in a chemical fill line failure and a chemical spill.
      </BPComment>
    </Question>
    <Question number="12" name="Are portable containers properly located to avoid blocking safety equipment or exit walkways?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Do not block safety equipment or exit passageways with storage containers.
      </BPComment>
    </Question>
    <Question number="13" name="Is the storage vessel (permanent or portable) fill line properly grounded?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        If the fill line is not properly grounded, a fire could occur.
      </BPComment>
    </Question>
    <Question number="14" name="Is all delivery information on Bill of Laden (BOL) and in Nalco system?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Incorrect information can lead to delays in chemical delivery.
      </BPComment>
    </Question>
    <Question number="15" name="Is spill containment (i.e.. dike, curbing, secondary containment) provided at the storage tank?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Spill containment must be provided to ensure that chemicals do not contaminate the environment.  DO NOT USE THE TOWER BASIN AS SPILL CONTAINMENT!
      </BPComment>
    </Question>
    <Question number="16" name="If spill containment is provided, is the drain valve closed?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Spill containment drain valves should normally be closed and must only be opened by trained operators.
      </BPComment>
    </Question>
    <Question number="17" name="In severe weather areas, are tie down straps provided for all storage containers?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        All containers should be properly secured especially in areas prone to hurricanes or tornados.
      </BPComment>
    </Question>
    <Question number="18" name="Does the storage tank have a working level gauge?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        All storage containers should have a means to monitor tank inventory.
      </BPComment>
    </Question>
    <Question number="19" name="Is the chemical injection piping secure?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Unsecured injection piping is a safety hazard.
      </BPComment>
    </Question>
    <Question number="20" name="Is the injection piping compatible with chemical?">
      <Score answer="1">2</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Injection piping should be of proper metallurgy to prevent injection line failure and leaks.
      </BPComment>
    </Question>
    <Question number="21" name="Is the chemical injection pump correctly labeled for the product it is feeding?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Injection pump should be clearly labled to identify product being fed.
      </BPComment>
    </Question>
    <Question number="22" name="Is the chemical injection pump powered properly, in accordance with all local, State and Federal codes?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        The use of temporary power sources (extension cords) is dangerous and poses a potential shock or fire hazard
      </BPComment>
    </Question>
    <Question number="23" name="Is the injection piping labeled at the point of discharge?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Proper identification of chemical injection lines at the point of discharge ensures that everyone is informed about the location of potential hazards
      </BPComment>
    </Question>
    <Question number="24" name="Is the associated injection piping free of tripping hazards ?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        If tripping hazards exist they should either be well marked or corrected.
      </BPComment>
    </Question>
    <Question number="25" name="Have operators been trained in proper handling of this product?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Operators should be trained in the proper handling of this chemical to prevent safety incidents.
      </BPComment>
    </Question>
    <Question number="26" name="Is there a working safety shower nearby with easy access?">
      <Score answer="1">2</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        A working safety shower and/or eye wash station should be located within quick, easy access from all chemical feed and storage locations.
      </BPComment>
    </Question>      
  </SafetyQuestions>
  <Communications_CustomerQuestions>
    <Question number="1" name="Is the Nalco service data contained in a central electronic repository (i.e.: spreadsheet, Vantage 100, etc) on a Nalco computer?">
      <Score answer="1">2</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        All Nalco data should be kept in an electronic format
      </BPComment>
    </Question>
    <Question number="2" name="Is the customer data contained in the same central electronic repository (i.e.: spreadsheet, Vantage 100, etc) on a Nalco computer??">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Customer data should be in an electronic format to allow ease of trending, calculations, etc
      </BPComment>
    </Question>
    <Question number="3" name="Is there an event log that tracks the occurrences of events (and their dates) that effect the overall operation?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Event logs are important to maintain as they document operating conditions at a given time that can be used to explain past problems or successes
      </BPComment>
    </Question>
    <Question number="4" name="Is inventory and chemical usage information readily available?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        This information is required to maintain an account
      </BPComment>
    </Question>
    <Question number="5" name="Is the chemical testing data readily available in a central database?">
      <Score answer="1">2</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        This information is required to maintain an account
      </BPComment>
    </Question>
    <Question number="6" name="Is the data trended?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        This information is required to maintain an account
      </BPComment>
    </Question>
    <Question number="7" name="Is SPC (Statistical Process Control) used?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        SPC is used to control the process by monitoring changes in the process, or environment using control charts
      </BPComment>
    </Question>
    <Question number="8" name="Is the Nalco program cost information tracked and readily available?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        This information is required to maintain an account
      </BPComment>
    </Question>
    <Question number="9" name="Does Nalco personnel have a central repository for equipment inspection reports written by Nalco?">
      <Score answer="1">2</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Nalco must be aware of customer's equipment integrity and make recommendations to improve asset life
      </BPComment>
    </Question>
    <Question number="10" name="Has the Account Manager been through a Turn Around at this account ?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Nalco must be aware of customer's equipment integrity and make recommendations to improve asset life
      </BPComment>
    </Question>
    <Question number="11" name="Is there a collection of TAR (Turn Around) reports written by Nalco readily available?">
      <Score answer="1">2</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Nalco must be involved in TAR planning and inspections.  TAR inspection reports document the effectiveness of the treatment program
      </BPComment>
    </Question>
    <Question number="12" name="Is there a project tracking system listing projects, $ value, action items and target dates readily available?">
      <Score answer="1">2</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Nalco must continue to deliver value added project ideas to our customers - this sets us apart from the competition
      </BPComment>
    </Question>
    <Question number="13" name="What frequency is the service report completed?">
      <Score answer="Quarterly">-1</Score>
      <Score answer="Monthly">0</Score>
      <Score answer="Weekly">1</Score>
      <Score answer="Other - Please Comment"></Score>
      <BPComment answer="Quarterly">Service Reporting should be completed on a weekly basis.  Frequent, value-added  communications to the right people is imperative to maintaining the business</BPComment>
      <BPComment answer="Monthly">Service Reporting should be completed on a weekly basis.  Frequent, value-added  communications to the right people is imperative to maintaining the business</BPComment>
      <BPComment answer="Weekly">Best Practice is being used</BPComment>
      <BPComment answer="0ther - Please Comment">
        Service Reporting should be completed on a weekly basis.  Frequent, value-added  communications to the right people is imperative to maintaining the business
      </BPComment>
    </Question>
    <Question number="14" name="Is the service report issued within 24 hours of the time the service took place?">
      <Score answer="1">2</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        It is important to communicate in a timely manner.
      </BPComment>
    </Question>
    <Question number="15" name="Does the report contain the key issues and suggestions / actions completed for improvement?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Service Reports should contain value-added suggestions and address real concerns.  'Turn down pump' is not value added
      </BPComment>
    </Question>
    <Question number="16" name="Does the report contain key trends or refer the reader to a location where trends can be found?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Trends are critical to understanding the systems operation over a period of time
      </BPComment>
    </Question>
    <Question number="17" name="Are the KPIs (Key Performance Indices) evident and stressed?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Key Performance Indicators need to be addressed in Nalco reports.  These should indicate the overall perforomance in the key areas
      </BPComment>
    </Question>
    <Question number="18" name="Are there value/ TCO ( Total Cost of Operation ) opportunities identified in the service report or a separate TCO report?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Nalco must continue to deliver value added project ideas to our customers - this sets us apart from the competition
      </BPComment>
    </Question>
    <Question number="19" name="Are safety concerns highlighted in the service report (i.e.: malfunctioning sample coolers) or a separate safety report?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Safety is our #1 priority.  We must take responsibility for our own safety and clearly communicate when unsafe conditions exist
      </BPComment>
    </Question>
    <Question number="20" name="Does Rep review key points face to face with customer personnel after each report?">
      <Score answer="1">2</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Review of the service report with the customer is critical
      </BPComment>
    </Question>
    <Question number="21" name="Is the current business review on file less than 12 months old?">
      <Score answer="1">2</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Nalco Business Reviews must be completed 1/year at a minimum
      </BPComment>
    </Question>
    <Question number="22" name="Are value delivery / TCO projects discussed?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="23">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Nalco must continue to deliver value added project ideas to our customers - this sets us apart from the competition
      </BPComment>
    </Question>
    <Question number="23" name="Are new technologies / offerings discussed?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Innnovation is important to our customers.  Use this time to communicate our differentiated, value-added offerings
      </BPComment>
    </Question>
    <Question number="24" name="Does the business review reach an agreement with the customer on future priorities and goals?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        All future priorities and goals should be reviewed with the Customer and their agreement documented.
      </BPComment>
    </Question>
    <Question number="25" name="Are proactive/ predictive measurements discussed (i.e.: operating changes needed to process opportunity crudes?)">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Keep our customers informed on their system's performance.  Communicate the need for proactive measurements and preventative maintenance rather than unplanned S/Ds
      </BPComment>
    </Question>
    <Question number="26" name="Is written Service Plan agreed upon by customer?">
      <Score answer="1">2</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        A written Service Plan should be on file.
      </BPComment>
    </Question>
    <Question number="27" name="Has the Service plan been reviewed within past year?">
      <Score answer="1">2</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Service Plan should be reviewed annually.
      </BPComment>
    </Question>
    <Question number="28" name="Is the Service plan presented during business review?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Service Plan should presented during business reviews.
      </BPComment>
    </Question>
    <Question number="29" name="Does the Service Plan detail roles and responsibilities of Customer and Nalco?">
      <Score answer="1">2</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Service Plan should detail the Roles and Responsibilities for both the Customer and Nalco.
      </BPComment>
    </Question>
    <Question number="30" name="Does Service Plan has detailed section outlining High Value services/projects?">
      <Score answer="1">2</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Service Plan should have a section that outlines High Value services/pand Projects.
      </BPComment>
    </Question>
    <Question number="31" name="Is the $ value of Basic Services is outlined and agreed upon by Customer in the Service Plan?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        The $ value of Basic Services should be outlined and agreed upon by Customer in the Service Plan.
      </BPComment>
    </Question>
    <Question number="32" name="Is a Scorecard in place measuring / validating service plan execution?">
      <Score answer="1">2</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        You should develop a scorecard measuring compliance of Service Plan execution.
      </BPComment>
    </Question>
    <Question number="33" name="Does Service Plan detail progress in execution of Key Technologies(3D TRASAR, new innovations)?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Service Plan detail progress of any New Technology being implemented.
      </BPComment>
    </Question>
    <Question number="34" name="Is the current plant survey in written form?">
      <Score answer="1">2</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        This is a critical item for the Six Service Standards.
      </BPComment>
    </Question>
    <Question number="35" name="Has a review of chemical injection rates been done (Target versus Actual)?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        A review should done on the chemical injection rates comparing Target to Actual rates.
      </BPComment>
    </Question>
    <Question number="36" name="Has the correct feed point and chemistry been verified?">
      <Score answer="1">2</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        For a program to be successful the right chemical additives have to be fed into the right locations.
      </BPComment>
    </Question>
    <Question number="37" name="Are the correct feed systems and metallurgy for injection being used?">
      <Score answer="1">2</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Correct feed systems and injection metallurgy needs to be in place for a successful program.
      </BPComment>
    </Question>
    <Question number="38" name="Is the appropriate monitoring in place for each application?">
      <Score answer="1">2</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Monitoring is critical to gauging program success.
      </BPComment>
    </Question>
    <Question number="39" name="Are monitoring and predictive tools being used and reported?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Monitoring results should be reported in a timely manner.
      </BPComment>
    </Question>
  </Communications_CustomerQuestions>
  <Communications_InternalQuestions>
    <Question number="1" name="Has DM provided feedback on content and quality of PSR?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        DM should review service report.
      </BPComment>
    </Question>
    <Question number="2" name="Was a customer survey completed prior to the review?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        A customer satisfaction survey should be conducted prior to every business review.
      </BPComment>
    </Question>
    <Question number="3" name="Are known problems / concerns addressed prior to review?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Addressing concerns prior to the review will eliminate any unwanted 'surprises' during the review.
      </BPComment>
    </Question>
    <Question number="4" name="Does the business review include a summary of the original objectives?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Business reviews should state the original objectives.
      </BPComment>
    </Question>
    <Question number="5" name="Does the business review include a description of what has been done to achieve the objectives?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Business reviews should should describe what was done to achieve the stated objectives.
      </BPComment>
    </Question>
    <Question number="6" name="Does the business review spend more time discussing results and value rather than program cost?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Business reviews should be focused on results and value rather than cost.
      </BPComment>
    </Question>
    <Question number="7" name="Is the business review pre-rehearsed with DM more than one day in advance?">
      <Score answer="1">2</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Business reviews should be rehearsed with the DM more than one day in advance of the meeting.
      </BPComment>
    </Question>
    <Question number="8" name="Are the right people (decision makers and influencers) in attendance at the review?">
      <Score answer="1">2</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        To gain the most value from business reviews, it is important to get the 'Right People' to attend.
      </BPComment>
    </Question>
    <Question number="9" name="Are written PAM's are on file?">
      <Score answer="1">2</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        PAM's are critical to the Six Service Standards.
      </BPComment>
    </Question>
    <Question number="10" name="Are PAMs are up-to-date?">
      <Score answer="1">2</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        PAM's should be updated annually or when there is a major change in the unit.
      </BPComment>
    </Question>
    <Question number="11" name="Does it contain appropriate contact phone numbers?">
      <Score answer="1">2</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        All PAM's should contain the appropriate contact numbers.
      </BPComment>
    </Question>
    <Question number="12" name="Does it contain appropriate environmental data?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        All PAM's should contain appropriate environmental data.
      </BPComment>
    </Question>
    <Question number="13" name="Does it contain contingency plans for upset conditions?">
      <Score answer="1">2</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        All PAM's should contain contingency plans for upset conditions.
      </BPComment>
    </Question>
    <Question number="14" name="Does it contain overviews of treatment programs?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        All PAM's should contain overviews of treatment programs.
      </BPComment>
    </Question>
    <Question number="15" name="Is it accessible to Operations?">
      <Score answer="1">2</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        All PAM's should be accessible to Operations.
      </BPComment>
    </Question>
    <Question number="16" name="Are you doing what was promised on service plan?">
      <Score answer="1">2</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Service Plan activities are a contract with the customer and should completed as outlined.
      </BPComment>
    </Question>
    <Question number="17" name="Is the unit staffed appropriately to deliver agreed upon service?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        For successful execution of the Service Plan adequate staff is required.
      </BPComment>
    </Question>
    <Question number="18" name="Does the Rep understands chemistry to treat system?">
      <Score answer="1">2</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        A successful application revolves around the Rep understanding the chemisrty involved in the application.
      </BPComment>
    </Question>
    <Question number="19" name="Does the Rep understands role of each component in the treatment scheme?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Understanding the role of each component in the treatment scheme is critical for the success of the program.
      </BPComment>
    </Question>
    <Question number="20" name="Are reported analysis being reported via a cover letter?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Analytical reports received form Sugar Land or Naperville should have a cover letter summarizing and discussing the results before giving it to the Customer.
      </BPComment>
    </Question>
    <Question number="21" name="Is a written and up-to-date TAS plan on file (All sections must be completed)?">
      <Score answer="1">2</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        A TAS plan should be written and kept up to date.
      </BPComment>
    </Question>
    <Question number="22" name="Does the Rep understands customer's strategies and goals?">
      <Score answer="1">2</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        You should understand your Customer's strategies and goals.
      </BPComment>
    </Question>
    <Question number="23" name="Does Rep understand customer's organization, who is needed to develop a better relationship with, what their motives are?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        You should understand your Customer's Organization and develop a good relationship with the key decision makers and influencers.
      </BPComment>
    </Question>
    <Question number="24" name="Does the Rep have a written action plan (i.e.. Relationship Plan) for developing key customer relationships (plan contains action and timing)?">
      <Score answer="1">2</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        As part of the People Survey you should have a written action plan for developing key customer relationships.
      </BPComment>
    </Question>
    <Question number="25" name="Is the Rep executing the Relationship Plan?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        It is critical to develop relationships with the key decision makers and influencers.
      </BPComment>
    </Question>
    <Question number="26" name="Does the Rep participate in customer entertainment of decision makers and executive level?">
      <Score answer="1">2</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Part of your responsibilities is to entertain key decision makers including those in the executive level.
      </BPComment>
    </Question>
  </Communications_InternalQuestions>
  <TowerInspectionQuestions>
    <Question number="1" name="Does a system diagram exist?">
      <Score answer="1">2</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        A system diagram is a basic part of the Six Service Standards and contributes to a better understanding of the system
      </BPComment>
    </Question>
    <Question number="2" name="Does diagram show make-up, blowdown and chemical feed points? ">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        All components of a cooling tower should be shown on the diagram
      </BPComment>
    </Question>
    <Question number="3" name="Does diagram show all water exchangers?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        A complete system diagram will also show exchanger arrangement out in the units they serve.
      </BPComment>
    </Question>
    <Question number="4" name="Does diagram show placement of coupon racks and sample points?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Corrosion monitoring capabilities must be shown on any system diagram
      </BPComment>
    </Question>
    <Question number="5" name="Is basin in good condition and free from leaks?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Basin should be water tight and in good condition.  Notify customer of this condition
      </BPComment>
    </Question>
    <Question number="6" name="Is the tower basin above grade?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Basin should be above grade to prevent surface water from entering the basin.  Encourage customer to raise basin lip above grade
      </BPComment>
    </Question>
    <Question number="7" name="Is the tower basin free from debris in and around the basin?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        All debris inside basin should be removed as soon as possible.  Debris around basin must be removed periodically to prevent it from entering the basin
      </BPComment>
    </Question>
    <Question number="8" name="Has the performance of the recirculating pumps been evaluated in last 2 years? ">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Biannual assessments of pump capacity is recommended to ensure that recirc rate has not changed
      </BPComment>
    </Question>
    <Question number="9" name="Does system have a spare recirculating pump to maintain performance during normal pump maintenance?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        A spare recirc pump is recommended as backup during pump maintenance to maintain recirc rate at 100% of required
      </BPComment>
    </Question>
    <Question number="10" name="Are there double screens prior to all recirculating pumps?">
      <Score answer="1">2</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Double screens are recommended to prevent debris from entering basin during screen cleaning
      </BPComment>
    </Question>
    <Question number="11" name="Do all screens have lips at bottom to catch trash during removal?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        A bottom lip will capture any derbris on the screen during the cleaning process and prevent the debris from falling back into the basin
      </BPComment>
    </Question>
    <Question number="12" name="Are the screens in good condition and clean?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Screens should be in good condition and cleaned perodically
      </BPComment>
    </Question>
    <Question number="13" name="Are the screens cleaned on a regular basis?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Screens should be cleaned on a regular basis.
      </BPComment>
    </Question>
    <Question number="14" name="Is the basin level controller in good working condition?">
      <Score answer="1">2</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        A working level controller will ensure proper basin level is maintained to prevent cavitation of recirc pumps
      </BPComment>
    </Question>
    <Question number="15" name="Is the sludge level in the basin measured at least 1 time per year?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        A sludge level monitoring program is highly recommended
      </BPComment>
    </Question>
    <Question number="16" name="Is the sludge level in the basin less than 1.0 ft. (0.3 m)?">
      <Score answer="1">2</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Basin sludge levels should be maintained at minimal levels
      </BPComment>
    </Question>
    <Question number="17" name="How many years since last basin cleaning? (Not Scored)">
    </Question>
    <Question number="18" name="What type of fill is used?">
    </Question>
    <Question number="19" name="Is the fill free of any dry areas?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Dry areas indicate either the fill in plugged or a nozzle is plugged.  Assess as soon as possible
      </BPComment>
    </Question>
    <Question number="20" name="Is the fill damage free? (No damaged fill or broken, missing bars?)">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Damaged fill will reduce tower efficiency and may cause further problems downstream from the tower
      </BPComment>
    </Question>
    <Question number="21" name="Is the free from visible scale?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Scale can plug fill and cause loss of tower efficiency.  Check treatment program guidelines
      </BPComment>
    </Question>
    <Question number="22" name="Is the fill free from visible algae or microbio or soft deposits?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Microbio growth will also plug fill.  Check microbio program.
      </BPComment>
    </Question>
    <Question number="23" name="Is there a fill monitoring program in place?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        A test bundle is recommended to monitor fill pluggage and condition
      </BPComment>
    </Question>
    <Question number="24" name="Is the drift coming from the tower reasonable?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Excessive drift may indicate loss or pluggage of mist eliminators.  Check as soon as practical
      </BPComment>
    </Question>
    <Question number="25" name="What type of water distribution system is used? (Not Scored)">
    </Question>
    <Question number="26" name="Is the fan gear box oil tight?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">Oil may increase microbio growth.  Check bulk water TOC and biocide levels
</BPComment>
    </Question>
    <Question number="27" name="Is the tower deck covered?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        A covered deck will reduce algae growth on distribution deck.  Recommend covering the deck
      </BPComment>
    </Question>
    <Question number="28" name="Are the distribution trays free from algae or other microbio growth?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Microbio growth on the deck indicates an inadequate bio control program.  Check bio control program and use non-ox biocide to bring system back in control.  Recommend covering the deck.
      </BPComment>
    </Question>
    <Question number="29" name="Are the distribution trays free from chip scale or other debris?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Chip scale will plug nozzles.  Recommend a periodic inspection/cleaning of distrbution deck.
      </BPComment>
    </Question>
    <Question number="30" name="Is the water evenly distributed in the distribution trays?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Tower efficiency is compromised.  Recommend that adjustments be made to return water distrbuion valves.
      </BPComment>
    </Question>
    <Question number="31" name="Is water not overflowing some of the distribution trays?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        This indicates either plugged nozzles or uneven water distrbution between cells.  Check and clean nozzles and/or redistribute flows.
      </BPComment>
    </Question>
    <Question number="32" name="Are all nozzles open and clear in the distribution trays?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Scale may indicate a compromised treatment program.  Review program guidelines
      </BPComment>
    </Question>
    <Question number="33" name="Are all spray nozzles clear and plug free?  (Are there dry spots on the underside of the tower fill?)">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Plugged nozzles will reduce tower efficiency.  Check and clean nozzles whenver possible
      </BPComment>
    </Question>
    <Question number="34" name="Are all spray nozzles present and in place? (Are there plumes of water cascading down from the underside of the fill?)">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Missing nozzles will affect water distribution through the fill and tower efficiency.  Replace missing nozzles as soon as possible.
      </BPComment>
    </Question>
    <Question number="35" name="Is all piping and nozzles free from damage?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Damaged piping or nozzles will affect tower efficiency and may cause more damage.  Check and repair as soon as possible.
      </BPComment>
    </Question>
    <Question number="36" name="What material is used in the tower structure?">
    </Question>
    <Question number="37" name="If constructed of wood, is it free from signs of wood delignification?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Wood delignification is the result of overfeed of oxidizing biocide.  Check bio control program guidelines and repair affected timbers.
      </BPComment>
    </Question>
    <Question number="38" name="If constructed of concrete, is it free from signs of concrete spawling or other signs of deterioration?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Concrete spawling is the result of age and lack of proper maintenance.  Deterioration of concrete can result from contact with treatment chemistry or erosion.
      </BPComment>
    </Question>
    <Question number="39" name="Are all treatment chemicals' discharge from support structure > 2 ft (0.6 m)?">
      <Score answer="1">2</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Many treatment chemicals will adversely affect tower wood.  Keep all tratment chemicals away from all tower components if possible.
      </BPComment>
    </Question>
    <Question number="40" name="Is the tower structurally sound? (No Missing structureal supports, walls, or other structural members?)">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Regular inspections/maintenance is recommended to prevent small problems from becoming bigger problems.  Damaged components may affect tower integrity and/or performance.
      </BPComment>
    </Question>
  </TowerInspectionQuestions>
  <MonitoringQuestions>
    <Question number="1" name="Is Corrosion coupon rack on return line? (Pg 574)">
      <Score answer="1">2</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Coupon racks must be located on the "hotter" return line to get more realistic corrosion data
      </BPComment>
    </Question>
    <Question number="2" name="Is flow rate > 5gpm (19 lpm) for a 3/4 inch (1.9 cm) pipe? OR Is flow rate  > 8 gpm (30 lpm) for a 1 inch (2.5 cm) pipe?">
      <Score answer="1">2</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        These flow rates are needed to approximate a velocity of just over 3 fps.
      </BPComment>
    </Question>
    <Question number="3" name="Is coupon rack free of deposits and microbio?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Periodically check the rack for deposition and microbial growth as this will adversely affect corrosion rates.
      </BPComment>
    </Question>
    <Question number="4" name="Are coupons properly oriented in the rack?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Coupons should be oriented vertically to provide a minimum profile for deposits to form
      </BPComment>
    </Question>
    <Question number="5" name="Are nylon screws and nuts used?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Non-metallic fasteners are mandatory so that you don't increase the galvanic corrosion potential of the coupon
      </BPComment>
    </Question>
    <Question number="6" name="Are admiralty coupons used (admiralty exchangers in system)?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Most RFM and CPI plants use admiralty brass rather than copper, so copper coupons should not be used.
      </BPComment>
    </Question>
    <Question number="7" name="Are unpassivated mild steel coupons used? ">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Unpassivated coupons provide an indication of how well your program treats "new" metal.  It is recommended that you include them in any surveillance program
      </BPComment>
    </Question>
    <Question number="8" name="Are passivated mild steel coupons used?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Passivated coupons provide an indication of how well your program "repairs" failures in the protective film.  It is recommended that you include them in any surveillance program
      </BPComment>
    </Question>
    <Question number="9" name="Are mild steel coupons located upstream of admiralty coupons?">
      <Score answer="1">2</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Yellow metal coupons must be installed last in the coupon rack to avoid galvanic corrosion attack on your carbon steel coupons.
      </BPComment>
    </Question>
    <Question number="10" name="Is coupon immersion time 90 days?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        A 90 coupon provides the best information regarding actual corrosion rates in your system.
      </BPComment>
    </Question>
    <Question number="11" name="Are EASY LABELS used for coupon analysis? (Naperville only)">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Using Easy Labels ensures that the customer data is accurate and available for the analytical lab.
      </BPComment>
    </Question>
    <Question number="12" name="Is a system cost of corrosion report generated?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        All coupon data should be shared with the customer on a regular basis.
      </BPComment>
    </Question>
    <Question number="13" name="Are coupon results tracked and reported?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        A "Cost of Corrosion" report based on the coupon results will demonstrate the true effectiveness of your program in terms you customer can understand.
      </BPComment>
    </Question>
    <Question number="14" name="Are portable NCM100 corrosion meters being used?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        NCM100 meters provide 24/7 on-line monitoring of corrosion rates.  These can be very useful for program optimization.
      </BPComment>
    </Question>
    <Question number="15" name="What metallurgy is being used? (Not Scored)">
    </Question>
    <Question number="16" name="If yellow metal probes are used, are they Admiralty Brass and not Copper?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Admiralty brass is usually the most common yellow metal in RFM and CPI plants.  Copper should only be used if you know you have copper tubes in your exchangers.
      </BPComment>
    </Question>
    <Question number="17" name="If both yellow metal and carbon steel probes are used, is the carbon steel probe installed ahead of the yellow metal probe in a common corrosion coupon rack?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Prevent copper induced galvanic corrosion by installing the carbon steel probes upstream of the admiralty probes.
      </BPComment>
    </Question>
    <Question number="18" name="Probes are properly oriented in piping?                     Technifax 226">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Check at time of install to ensure that the probes are oriented properly.
      </BPComment>
    </Question>
    <Question number="19" name="Probes replaced every 6 months or less?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        It is recommended that NCM probes be replaced every 6 months.
      </BPComment>
    </Question>
    <Question number="20" name="Are the batteries replaced every two to three months?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Battery life is 3 months or less.  Changing batteries every 2-3 months ensures that data is not lost.
      </BPComment>
    </Question>
    <Question number="21" name="Probe tips are clean and in good condition?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        You should periodically check probe tips to make certain they remain deposit free.
      </BPComment>
    </Question>
    <Question number="22" name="Corrosion data downloaded monthly, trended and reported on PSR?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Monthly downloads will ensure that data is not lost and a report should be sent to and discussed with the customer.
      </BPComment>
    </Question>
  </MonitoringQuestions>
  <TRASAR_3D>
    <Question number="1" name="Is controller located in an area protected from chemical and cooling water spray ? ">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Although the 3D TRASAR may be in a leak proof enclosure, you will not want to expose the interior of the enclosure to these conditions whenever the door is opened
      </BPComment>
    </Question>
    <Question number="2" name="Is Controller sample water taken from the CW supply line after adequate mixing to allow for a good representative sample?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        The controller sample must be taken from the supply line after the chemicals are added and mixed well to provide a representative sample.
      </BPComment>
    </Question>
    <Question number="3" name="Is flow to the controller measured > 7 gpm (26 lpm) ? ">
      <Score answer="1">2</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Miimum flow requirements to the controller is 7 gpm.  Do not compromise
      </BPComment>
    </Question>
    <Question number="4" name="Can the return flow to the cooling tower be visually verified?">
      <Score answer="1">2</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Visual confirmation of flow is recommended for easy troubleshooting of the system
      </BPComment>
    </Question>
    <Question number="5" name="Is the inlet water pressure &lt;90 psi (6.2 bar)? ">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Adequate pressure is required to get the appropriate flow to the controller, but the maximum pressure tolerated is 90 psig
      </BPComment>
    </Question>
    <Question number="6" name="Is the flow to the fluorometer free of air bubbles ? ">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Air bubbles in the sample will cause the fluorometer to act erratically and unreliably.
      </BPComment>
    </Question>
    <Question number="7" name="Is the flow to the fluorometer 0.5 - 1.5 gpm (1.9 - 5.7 lpm)? ">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        The fluorometer requires a flow between 0.5 and 1.5 gpm.  This should be confirmed and checked periodically.
      </BPComment>
    </Question>
    <Question number="8" name="Are all chemicals being fed upstream of the controller? ">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        All chemistry must be fed upstream of the controller.  Any chemicals being fed downstream of the controller are not being controlled properly.
      </BPComment>
    </Question>
    <Question number="9" name="Is an Admiralty Brass corrosion probe used instead of a copper corrosion probe?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Amiralty brass is most commonly used in RFM and CPI accounts.  You can use copper but only if you confirm you have copper tubes in your exchangers.
      </BPComment>
    </Question>
    <Question number="10" name="Are the carbon steel corrosion probes installed before the yellow metal corrosion probes?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Yellow metal probes installed before carbon steel probes can cause galvanic corrosion on the carbon steel probes.
      </BPComment>
    </Question>
    <Question number="11" name="Are blow-out arresters in place on corrosion probes?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Blow out arresters keep the probes in the fitting and minimizes the potential for a major water leak inside the 3D TRASAR box.
      </BPComment>
    </Question>
    <Question number="12" name="Are signals being sent to the DCS?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Sending 3D TRASAR data to the customer's DCS allows for 24/7 monitoring by both you and the customer and improves response time
      </BPComment>
    </Question>
    <Question number="13" name="Is data being sent to Nalco extranet via phone line or wireless?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        You are not using the full capabilities of Nalco's Best Available Technology.
      </BPComment>
    </Question>
    <Question number="14" name="Is the fluorometer cleaned and calibrated on a regular basis? (Monthly on dirty water to quarterly on clean water)">
      <Score answer="1">2</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Regular maintenance/calibration ensures that the 3D TRASAR unit if performing to it's full capacity
      </BPComment>
    </Question>
    <Question number="15" name="Are the pH and ORP probes calibrated monthly?">
      <Score answer="1">2</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Preventative maintenance is critical to the success of your program and must be done on a regular basis.
      </BPComment>
    </Question>
    <Question number="16" name="Is there a working stock of calibration standards ?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Keeping a working stock of standards ensures that regular PM is not delayed.
      </BPComment>
    </Question>
    <Question number="17" name="Does rep/tech demonstrate proper calibration technique of the pH analyzer?">
      <Score answer="1">2</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Improper pH probe calibration technique is just as bas as no calibration.  Take the time to learn how to properly calibrate the 3D TRASAR unit.
      </BPComment>
    </Question>
    <Question number="18" name="Does rep/tech demonstrate proper calibration technique of the ORP analyzer?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Improper ORP probe calibration technique is just as bas as no calibration.  Take the time to learn how to properly calibrate the 3D TRASAR unit.
      </BPComment>
    </Question>
    <Question number="19" name="Does rep/tech demonstrate proper calibration technique of the Conductivity analyzer?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Improper conductivity probe calibration technique is just as bas as no calibration.  Take the time to learn how to properly calibrate the 3D TRASAR unit.
      </BPComment>
    </Question>
    <Question number="20" name="Is the configurator and controller firmware current ?( Controller 6.02.NN , Display 6.03.NN)">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Old firmware will not provide you with all of the current benefits of 3D TRASAR.
      </BPComment>
    </Question>
    <Question number="21" name="Is the fluorometer desiccant dry ?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        It is critical to change out the desicant regularly to ensure that the fluorometer's internal components remain dry and problem free
      </BPComment>
    </Question>
    <Question number="22" name="Is the strainer basket clean?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        A dirty strainer basket will restrict flow to the unit and will affect it's performance.
      </BPComment>
    </Question>
    <Question number="23" name="Are corrosion probes replaced at least every 6 months?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Corrosion probe wear out over time and must be replaced on a regular basis
      </BPComment>
    </Question>
    <Question number="24" name="Are alarm limits set appropriately to catch a control issue?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Incorrect alarm settings may not provide sufficient protection.
      </BPComment>
    </Question>
    <Question number="25" name="Is smart fail safe mode being used for alarm conditions">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Smart Fail Safe learns your system and responds more appropriately to alarm conditions.
      </BPComment>
    </Question>
    <Question number="26" name="Is the controller reporting into the 3D Web ? ">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        You are not using the full capabilities of 3D TRASAR, and are missing out on a great opportunity.
      </BPComment>
    </Question>
    <Question number="27" name="Are 3D Web alarms set up and enabled ?  ">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        You are not using the full capabilities of 3D TRASAR.  Start using the 3D Web alarms to get immediate notification of problems.
      </BPComment>
    </Question>
    <Question number="28" name="Is data downloaded (3D Web, DCS or laptop) weekly ?">
      <Score answer="1">2</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        You are not using the full capabilities of 3D TRASAR!
      </BPComment>
    </Question>
    <Question number="29" name="Is key operating data trended and reported to key contacts ? ">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Nalco's 6SS requires the periodic reporting of data to the appropriate customer contact.
      </BPComment>
    </Question>
    <Question number="30" name="Is Vantage V100 used for data analysis ? ">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        You are not using the full capabilities of Nalco's Best Available Technology and Data manipulation program.
      </BPComment>
    </Question>
    <Question number="31" name="Have operators been trained on the 3D TRASAR system?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Even though operator's may not interact with the 3D TRASAR unit, it is important that they understand it's purpose and how to interact with it on a regular and emergency basis.
      </BPComment>
    </Question>
    <Question number="32" name="Is a 3D TRASAR PAM in place?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Nalco's 6SS require a PAM for every application.
      </BPComment>
    </Question>
    <Question number="33" name="Has a follow up study been presented to the customer on 3DT?">
      <Score answer="1">2</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        A demonstration of the value of 3D TRASAR using the customer's own data is highly recommended.
      </BPComment>
    </Question>
  </TRASAR_3D>
  <BDANDpHControl>
    <Question number="1" name="Is the tower blowdown taken from the Return Line?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Best Practice dictates that blowdown be taken from the return line before the tower
      </BPComment>
    </Question>
    <Question number="2" name="Is Blowdown Automatically Controlled by Conductivity?">
      <Score answer="1">2</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        It is Best Practice to control blowdown automatically based upon tower conductivity
      </BPComment>
    </Question>
    <Question number="3" name="Are there conductivity meters on the make-up and recirc water that are used to automatically  control cycles?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Cycle control using conductivity is a Best Practice method
      </BPComment>
    </Question>
    <Question number="4" name="Has an Operational and Chemical Analysis (System Audit) been performed in last 2 years?">
      <Score answer="1">2</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Reviewing your program biannually is highly recommended
      </BPComment>
    </Question>
    <Question number="5" name="Are tower cycles within control limits >90% of the time?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Consistent cycle control is critical and the basis of a well run program
      </BPComment>
    </Question>
    <Question number="6" name="Is conductivity alarmed to detect low and high upsets at the DCS?">
      <Score answer="1">2</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        DCS alarms provide for the fastest response to any event.  Recommend that all critical variables be tied to the DCS.
      </BPComment>
    </Question>
    <Question number="7" name="Does the alarm automatically notify (page/text/email) Nalco Rep?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Are you fully using Nalco's 3DT Technology?  If not, then you are not following Best Practice
      </BPComment>
    </Question>
    <Question number="8" name="Is there a minimum monthly PM schedule for conductivity meter?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        All meters must be checked and calibrated on a regular schedule.  Monthly is the minimum for conductivity.
      </BPComment>
    </Question>
    <Question number="9" name="Is a pH controlled with a pH meter?  (Not Scored)  NOTE:  Alkaline programs control pH with blowdown and only monitor pH with a meter.">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0"></BPComment>
    </Question>
    <Question number="10" name="Is the sample point on the supply line?">
      <Score answer="1">2</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        The supply line sample must be used for the fastest and best control of your treatment chemistry.  Return line samples generally have too much lag time to be effective.
      </BPComment>
    </Question>
    <Question number="11" name="Is pH within control limits at least 90% of the time?">
      <Score answer="1">2</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Sample lag time or poor chemical delivery performance is generally the cause for not meeting target
      </BPComment>
    </Question>
    <Question number="12" name="Is this pH analyzer tied to DCS ?">
      <Score answer="1">2</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        pH must be monitored in a control room.  Recommend that this be done at a minimum.
      </BPComment>
    </Question>
    <Question number="13" name="Is alarm at the DCS system?">
      <Score answer="1">2</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        DCS alarms provide for the fastest response to any event.  Recommend that all critical variables be tied to the DCS.
      </BPComment>
    </Question>
    <Question number="14" name="Is a secondary, on-line pH meter available for verification?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        System pH is a very critical variable that demands a back-up pH meter.  Insist that a back-up meter be installed
      </BPComment>
    </Question>
    <Question number="15" name="Does DCS alarm when pH delta > 0.2?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Alarming when the delta between the primary and back-up pH meters is recommended
      </BPComment>
    </Question>
    <Question number="16" name="Does any pH alarm automatically notify (page/text/email) Nalco Rep?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Are you fully using Nalco's 3DT Technology?  If not, then you are not following Best Practice
      </BPComment>
    </Question>
    <Question number="17" name="Is acid used for pH adjustment? (not scored)">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
    </Question>
    <Question number="18" name="Is tank in good condition, free of leaks?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        A leaking acid tank is a safety hazard and must be isolated and fixed as soon as possible
      </BPComment>
    </Question>
    <Question number="19" name="Does storage volume allow for minimum of 4 weeks inventory?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        A minimum of 4 weeks of inventory at all times is highly recommended
      </BPComment>
    </Question>
    <Question number="20" name="Does the storage tank have an accurate level indicator?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Tank level indication is mandatory for acid storage.
      </BPComment>
    </Question>
    <Question number="21" name="Is the storage tank overflow line piped away from the cooling tower basin?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Do not pipe the acid tank overflow so that the acid can get into the basin!
      </BPComment>
    </Question>
    <Question number="22" name="Is Acid supplied to tank via pipeline or delivery truck and not totes?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Manual handling of acid is a safety hazard.  Bulk or pipeline transfers is recommended.
      </BPComment>
    </Question>
    <Question number="23" name="If tank construction is carbon steel, is there a desiccant used on vent?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">Acid and condensation will increase carbon steel corrosion at the air/acid interface.  A desicant will provide dry air above the acid
      </BPComment>
    </Question>
    <Question number="24" name="Does the tank have a sludge trap before the acid injection system?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Sludge will develop in the tank over time.  A sludge trap will ensure that your acid injection system will run reliably all of the time.
      </BPComment>
    </Question>
    <Question number="25" name="What method is used to deliver acid to the cooling tower basin?">
      <Score answer="Pump">2</Score>
      <Score answer="Gravity">-1</Score>
      <Score answer="Pressurized System">0</Score>
      <BPComment answer="Pump">Best Practice is being used</BPComment>
      <BPComment answer="Gravity">This acid injection method puts the system at risk!
      </BPComment>
      <BPComment answer="Pressurized System">Your system may be at risk.  Evaluate and recommend using a pump if deemed necessary
      </BPComment>
    </Question>
    <Question number="26" name="Is the primary system sized properly for the system (30-60% capacity, normal cycles)?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Improperly sized pump will adversely affect pH control.
      </BPComment>
    </Question>
    <Question number="27" name="Is the acid feed line in good condition and free from leaks?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        A leaking acid feed line is a safety hazard and will lead to poor control. Fix at once
      </BPComment>
    </Question>
    <Question number="28" name="Can acid feed be visually confirmed?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Being able to see the acid being delivered to the injection point is very helpful for troubleshooting purposes.
      </BPComment>
    </Question>
    <Question number="29" name="Is there a siphon break on the discharge side of the line?">
      <Score answer="1">2</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        A siphon break is mandatory to avoid siphoning acid into the system
      </BPComment>
    </Question>
    <Question number="30" name="Is a Dilution Water Trough used?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Diluting the acid in a dilution trough is considered Best Practice
      </BPComment>
    </Question>
    <Question number="31" name="Is trough located prior to fore bay in turbulent flow?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">Acid should be added to a turbulent zone to assure good distribution and mixing before the sample point</BPComment>
    </Question>
    <Question number="32" name="Is the location of undiluted acid feed in high turbulent flow?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">Acid should be added to a turbulent zone to assure good distribution and mixing before the sample poiint</BPComment>
    </Question>
    <Question number="33" name="Does unit have a written pH upset contingency plan in-place (PAM)?">
      <Score answer="1">2</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        A written pH upset procedure is required to assure that everyone knows how to handle a pH upset properly
      </BPComment>
    </Question>
    <Question number="34" name="Does the site have contingency products located on-site for pH upset?">
      <Score answer="1">2</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        An on-site supply of contingency chemicals must be kept on hand for fast response to a pH upset
      </BPComment>
    </Question>
    <Question number="35" name="Is there a Back-up system installed and ready for immediate use?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        A back-up system MUST be available to ensure continuous pH control
      </BPComment>
    </Question>
    <Question number="36" name="Is the secondary system sized properly for the system (30-60% capacity, normal cycles)?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Improperly sized pump will adversely affect pH control.
      </BPComment>
    </Question>
    <Question number="37" name="Is caustic used for pH adjustment? (not scored)">
      <Score answer="1"></Score>
      <Score answer="0"></Score>
    </Question>
    <Question number="38" name="Is tank in good condition, free of leaks?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        A leaking caustic tank is a safety hazard and must be isolated and fixed as soon as possible
      </BPComment>
    </Question>
    <Question number="39" name="If caustic is used, is the tank and all feed lines insulated and heat traced to maintain the temp > 55 F at all times?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        50% Caustic freezes at about 55 F.  The Tank and all lines must be protected below this temp
      </BPComment>
    </Question>
    <Question number="40" name="Does storage volume allow for minimum of 4 weeks inventory?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Heat Exchanger data is necessary to fully understand and properly treat the cooling system
      </BPComment>
    </Question>
    <Question number="41" name="Does the storage tank have an accurate level indicator?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Tank level indication is mandatory for caustic storage.
      </BPComment>
    </Question>
    <Question number="42" name="What method is used to deliver caustic to the cooling tower basin?">
      <Score answer="Pump">2</Score>
      <Score answer="Gravity">-1</Score>
      <Score answer="Pressurized System">0</Score>
      <BPComment answer="Pump">Best Practice is being used</BPComment>
      <BPComment answer="Gravity">This acid injection method puts the system at risk!
      </BPComment>
      <BPComment answer="Pressurized System">Your system may be at risk.  Evaluate and recommend using a pump if deemed necessary
      </BPComment>
    </Question>
    <Question number="43" name="Is the primary system sized properly for the system (30-60% capacity, normal cycles)?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Improperly sized pump will adversely affect pH control.
      </BPComment>
    </Question>
    <Question number="44" name="Is the caustic feed line in good condition and free from leaks?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        A leaking caustic feed line is a safety hazard and will lead to poor control. Fix at once
      </BPComment>
    </Question>
    <Question number="45" name="Is caustic feed to return header?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Heat Exchanger data is necessary to fully understand and properly treat the cooling system
      </BPComment>
    </Question>
    <Question number="46" name="If fed to the basin, is dilution trough used?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Diluting the caustic in a dilution trough is advised if feed is to the towe basin
      </BPComment>
    </Question>
    <Question number="47" name="Is trough locate prior to fore bay in turbulent flow?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Caustic should be added to a turbulent zone to assure good distribution and mixing before the sample poiint
      </BPComment>
    </Question>
    <Question number="48" name="Is the location of undiluted caustic feed in high turbulent flow?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">If a dilution trough is not used, neat caustic must be fed to a turbulent zone or it will not be properly mixed before sampling</BPComment>
    </Question>
    <Question number="49" name="Is there a back-up feed system installed and ready for immediate use?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        A back-up system MUST be available to ensure continuous pH control
      </BPComment>
    </Question>
    <Question number="50" name="Is the secondary system sized properly for the system (30-60% capacity, normal cycles)?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">Improperly sized pump will adversely affect pH control</BPComment>
    </Question>
    <Question number="51" name="Is soda ash used for pH adjustment? (Not Scored)">
      <Score answer="1"></Score>
      <Score answer="0"></Score>
    </Question>
    <Question number="52" name="Is the feed equipment in good condition and free from leaks?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Heat Exchanger data is necessary to fully understand and properly treat the cooling system
      </BPComment>
    </Question>
    <Question number="53" name="Is a Dilution Water Trough used?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">A dilution trough is advised whenever the pH adjusting chemistry is added to the tower basin
      </BPComment>
    </Question>
    <Question number="54" name="Is trough located prior to fore bay in turbulent flow?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">Soda Ash should be added to a turbulent zone to assure good distribution and mixing before the sample point</BPComment>
    </Question>
    <Question number="55" name="Is the location of undiluted feed in high turbulent flow?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">If a dilution trough is not used, neat caustic must be fed to a turbulent zone or it will not be properly mixed before sampling
      </BPComment>
    </Question>
  </BDANDpHControl>
  <Exchangers>
    <Question number="1" name="Does Nalco have design information on greater than 75% of the cooling water exchangers?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Heat Exchanger data is necessary to fully understand and properly treat the cooling system
      </BPComment>
    </Question>
    <Question number="2" name="Has a baseline survey been conducted for all exchangers? (Note date in comments section)">
      <Score answer="1">2</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Base line data on a clean system is critiacal to a well designed monitoring program
      </BPComment>
    </Question>
    <Question number="3" name="Has a survey been conducted within the last year?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Flow studies should be conducted at least once per year for every exchanger.
      </BPComment>
    </Question>
    <Question number="4" name="How frequent are critical exchangers monitored?">
      <Score answer="Monthly">2</Score>
      <Score answer="Quaterly">1</Score>
      <Score answer="Annually">0</Score>
      <Score answer="None">-1</Score>
      <BPComment answer="Monthly">Best Practice is being used</BPComment>
      <BPComment answer="Quarterly">Best Practice is being used</BPComment>
      <BPComment answer="Annually">
        Critical heat exchanger monitoring should be done at least quarterly and more frequently for super critical systems.
      </BPComment>
      <BPComment answer="None">
        Critical heat exchanger monitoring should be done at least quarterly and more frequently for super critical systems.
      </BPComment>
    </Question>
    <Question number="5" name="Is Heat Exchanger monitoring done by U-value?">
      <Score answer="1">2</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        U Value is a basic monitoring value and should be a regular component of any monitoring program
      </BPComment>
    </Question>
    <Question number="6" name="Is Heat Exchanger monitoring done by C-Factor (Technifax TF-160)?">
      <Score answer="1">2</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        C-Factor is a companion calc with U-Value and should also be considered basic to any monitoring program
      </BPComment>
    </Question>
    <Question number="7" name="Is Heat Exchanger monitoring done by Cooling Water Flow?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Flow data is needed to calculate system velocity and should be done at least quarterly
      </BPComment>
    </Question>
    <Question number="8" name="Is Heat Exchanger monitoring done by other methods (LMTD, Approach T. etc)">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        A well designed monitoring prgram should include all of the possible variabled affecting sytem performance
      </BPComment>
    </Question>
    <Question number="9" name="Is Heat Exchanger monitoring done by C-Factor (Technifax TF-160)?">
      <Score answer="1">2</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        All critical variables should be trended regularly in a report to the customer.
      </BPComment>
    </Question>
    <Question number="10" name="Does the unit avoid using any shell-side cooling water exchangers?  (not scored)">
      <Score answer="1"></Score>
      <Score answer="0"></Score>
      <BPComment answer="1">You are fortunate</BPComment>
      <BPComment answer="0">
        Shell side exchangers offer unique treatment challenges and must be identified and monitored closely
      </BPComment>
    </Question>
    <Question number="11" name="Does the unit avoid using any plate and frame exchangers?  (not scored)">
      <Score answer="1"></Score>
      <Score answer="0"></Score>
      <BPComment answer="1">You are truly blessed</BPComment>
      <BPComment answer="0">
        Plate and Frame exchangers are also challenges to all treatment programs.  Identify and monitor regularly
      </BPComment>
    </Question>
    <Question number="12" name="Are all exchanger flow rates greater than 2 ft/sec (0.6 mps)?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">Exchanger flow velocities under 2 fps are problematic and will result in program failure</BPComment>
    </Question>
    <Question number="13" name="Are all exchanger skin temperatures less than 140° F (60° C)?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        High skin temperatures lead to scaling events.  Identify high skin temperature exchangers and monitor regularly
      </BPComment>
    </Question>
    <Question number="14" name="Are all exchanger heat flux less than 8,000 BTUs/ft2/hr (25 KW/m2/hr)?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Heat flux above 8000 BTU/ft2/hr is considered high stress and every effort should be made to reduce the heat flux below 8000.
      </BPComment>
    </Question>
    <Question number="15" name="Can the plant run without reducing production due to water side fouling?">
      <Score answer="1">2</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Production loss due to water side fouling is generally preventable with a well run treatment program
      </BPComment>
    </Question>
    <Question number="16" name="Does the plant run between TARs with no unplanned outage?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Unplanned outages increase operating costs and reduce plant production.
      </BPComment>
    </Question>
    <Question number="17" name="Does the plant run without performing any on-line acid cleaning of exchangers?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Acid cleaning can significantly reduce exchanger life and can be avoided with a well run treatment program
      </BPComment>
    </Question>
    <Question number="18" name="Are exchangers free of debris that could block water flow to tubes?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Debris is a major cause of exchanger flow restriction.  A debris mitigation program should be in place
      </BPComment>
    </Question>
    <Question number="19" name="Is the age of at least 75% of Cooling Water Exchangers known?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Exchanger age is needed to properly evaluate program performance ans success and will assist troubleshooting efforts
      </BPComment>
    </Question>
    <Question number="20" name="Are dates and reasons of all cooling water exchanger repairs tracked?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Repair history is needed for a successful exchanger evaluatoin program
      </BPComment>
    </Question>
    <Question number="21" name="Does the site have an expected life expectancy by exchanger metallurgy?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        A reasonable life expentency by metallurgy is the basis for any exchanger management program
      </BPComment>
    </Question>
    <Question number="22" name="Is average exchanger life calculated?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Average exchanger life must be calculated to provide good information for an exchanger replacement program
      </BPComment>
    </Question>
    <Question number="23" name="Does Nalco perform exchanger inspections during turn-around?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Exchanger inspections must be a mandatory component of any complete treatment program
      </BPComment>
    </Question>
    <Question number="24" name="Are written documentation of the inspections provided by Nalco?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Written inspection reports are mandatory.  Do not forget to document your activities
      </BPComment>
    </Question>
    <Question number="25" name="Does Nalco or the customer take digital photos of exchangers during inspections?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Photos are very helpful and should be included in all inspection reports
      </BPComment>
    </Question>
    <Question number="26" name="Is Nalco's exchanger condition (scale, corrosion, debris) grading criteria for each inspection?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Using Nalco's exchanger grading system will ensure that a valid comparison of change can be easily made.
      </BPComment>
    </Question>
    <Question number="27" name="Does the plant have a written Leak DETECTION protocol?">
      <Score answer="1">2</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        A system to detect leaks must be established to ensure reliable data is available
      </BPComment>
    </Question>
    <Question number="28" name="Does the plant have a written Leak IDENTIFICATION action plan?">
      <Score answer="1">2</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Steps to take when a leak is identified must be established and communicated to all affected parties to provide consistent response to all leaks
      </BPComment>
    </Question>
    <Question number="29" name="Does the plant have a written Leak MANAGEMENT program?">
      <Score answer="1">2</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        An action plan to manage the detection, identification and response to leaks is the basis of any complete treatment program
      </BPComment>
    </Question>
    <Question number="30" name="Are there sample points on discharge side of all water exchangers?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Troubleshooting cannot occur if samples aren't available.  Work with the customer to get sample points
      </BPComment>
    </Question>
    <Question number="31" name="Are sample points piped to grade?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">Many samples are hot or in very inaccessible locations.  Piping the sample to grade improves safety</BPComment>
    </Question>
    <Question number="32" name="Are exchangers passivated after cleaning or outage?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        System repassivation is critical and will eliminate many problems associated with start-ups
      </BPComment>
    </Question>
    <Question number="33" name="Does plant routinely perform exchanger backflushing / air rumbling?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Exchanger backflushing/rumbling is useful to remove scale/deposits that may accumulate over time.  The capabilities to do so must be installed on each exchanger
      </BPComment>
    </Question>
    <Question number="34" name="Does the plant avoid throttling the cooling water flow to heat exchangers?">
      <Score answer="1">2</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Exchanger throttleing reduces flow velocity and increases scaling potential.  Discourage this practice without appropriate flow information.
      </BPComment>
    </Question>
    <Question number="35" name="Does the plant avoid using reactor jackets (alternating CW and steam)? (not scored)">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">You are fortunate</BPComment>
      <BPComment answer="0">
        Reactor Jackets pose a unique challenge to any treatment program
      </BPComment>
    </Question>
  </Exchangers>
  <BiocideControl>
    <Question number="1" name="Is Bleach used as the oxidizing biocide? (Not scored)">
      <Score answer="1">0</Score>
      <Score answer="0">0</Score>
    </Question>
    <Question number="2" name="Is tank in good condition, free of leaks?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Leaking tanks pose a safety risk.  Isolate the tank and locate and fix the leak as soon as possible.
      </BPComment>
    </Question>
    <Question number="3" name="Is the tank less than 10 years old?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Tanks older than 10 years can pose a safety risk.  Clean and inspect the tank at the earliest convenience
      </BPComment>
    </Question>
    <Question number="4" name="Is a UV protected poly tank used? ">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Bleach degrades in sunlight.  Make certain that the bleach tank is UV protected
      </BPComment>
    </Question>
    <Question number="5" name="Does storage volume allow for no more than 4 weeks of  inventory?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Bleach degrades quickly over time, especially when it gets hot.  Keep no more than a 30 day supply during hot summer months.
      </BPComment>
    </Question>
    <Question number="6" name="Does the storage tank have a reliable level sensing system (visual or electronic?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        A reliable tank level indicator (visual or electronic) is necessary for an efficient inventory control program
      </BPComment>
    </Question>
    <Question number="7" name="What method is used to deliver this product to the cooling tower basin?">
      <Score answer="Pump">2</Score>
      <Score answer="Gravity">-1</Score>
      <Score answer="Pressurized System">0</Score>
      <BPComment answer="Pump">Best Practice is being used</BPComment>
      <BPComment answer="Gravity">
        This injection method puts the system at risk!
      </BPComment>
      <BPComment answer="Pressurized System">
        Your system may be at risk.  Evaluate and recommend using a pump if deemed necessary
      </BPComment>
    </Question>
    <Question number="8" name="If a pump is used, is degassing designed into feed system?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Degassing head pumps are the only reliable method to pump bleach
      </BPComment>
    </Question>
    <Question number="9" name="Is tubing and wetted diaphragm Teflon?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Only halogen compatible material should be used on all wetted components.  Check CPP for Nalco 7341 for compatability.
      </BPComment>
    </Question>
    <Question number="10" name="Are pump head bolts the proper metallurgy (e.g. titanium or equiv?)">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Only halogen compatible pump parts should be  used to ensure long term service.  Check the CPP for Nalco 7341 for compatability chart.
      </BPComment>
    </Question>
    <Question number="11" name="Is the injection system in good condition and free from leaks?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Leaking injection systems are a safety hazard and lead to erratic or unreliable program control
      </BPComment>
    </Question>
    <Question number="12" name="Is the injection system sized properly for the system (30-60% capacity, normal cycles)?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        It is difficult to properly control a chemical program if the delivery system is not sized properly
      </BPComment>
    </Question>
    <Question number="13" name="Does the primary injection system have Working Drawdown Gauge?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        A drawdown gauge is used to confirm if the injection system is working and how much chemical is being delivered.  Otherwise, it is just a guess.
      </BPComment>
    </Question>
    <Question number="14" name="Is there a back-up injection system installed, ready for immediate use?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        A back-up injection system assures that the treatment chemistry feed is not interrupted.
      </BPComment>
    </Question>
    <Question number="15" name="Is secondary injection system in good condition and free from leaks?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Leaking injection systems are a safety hazard and lead to erratic or unreliable program control
      </BPComment>
    </Question>
    <Question number="16" name="Is the injection system sized properly for the system (30-60% capacity, normal cycles)?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        It is difficult to properly control a chemical program if the delivery system is not sized properly
      </BPComment>
    </Question>
    <Question number="17" name="Does Secondary Injection system have Working Drawdown Gauge?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        A drawdown gauge is used to confirm if the injection system is working and how much chemical is being delivered.  Otherwise, it is just a guess.
      </BPComment>
    </Question>
    <Question number="18" name="Are the feed lines kynar or pvc?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Only halogen compatible material should be used on all wetted components.  Check CPP for Nalco 7341 for compatability.
      </BPComment>
    </Question>
    <Question number="19" name="Is the bleach fed at multiple points to the back of the tower?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Oxidizing biocides should be able to sweep the tower prior to introduction into the supply line.
      </BPComment>
    </Question>
    <Question number="20" name="Is bleach fed to neat to the tower?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        It is recommended that bleach be fed undiluted to the back side of the tower basin.
      </BPComment>
    </Question>
    <Question number="21" name="Is the dilution drive water NOT recirculating cooling water?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Recircultating tower water must not be used as drive water because it will reduce the oxidizers effectiveness.
      </BPComment>
    </Question>
    <Question number="22" name="How is the bleach feed controlled?">
      <Score answer="Continuous with Tests">-1</Score>
      <Score answer="Hach Cl-17">1</Score>
      <Score answer="Cl Probe">0</Score>
      <Score answer="ORP">0</Score>
      <Score answer="Manual">-1</Score>
      <Score answer="Other">1</Score>
      <BPComment answer="Continuous with Tests">
        This method will be unreliable and less effective and may cause more damage than good.
      </BPComment>
      <BPComment answer="Hach Cl-17">
        Best Practice is being used
      </BPComment>
      <BPComment answer="Cl Probe">
        The HACH CL17 is the recommended method to automate bleach feed.  ORP's and Cl Probes do not work under all conditions.
      </BPComment>
      <BPComment answer="ORP">
        The HACH CL17 is the recommended method to automate bleach feed.  ORP's and Cl Probes do not work under all conditions.
      </BPComment>
      <BPComment answer="Manual">
        This method will be unreliable and less effective and may cause more damage than good.
      </BPComment>
      <BPComment answer="Other">
        The CL17 is currently the preferred method for bleach automation
      </BPComment>
    </Question>
    <Question number="23" name="Is the analyzer/test sample point located on the supply line?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Sampling on the return may introduce too much lag time for good control.
      </BPComment>
    </Question>
    <Question number="24" name="Is the controller alarmed to detect low and high upsets?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Automated alarms provide for the fastest notification of potential problems.
      </BPComment>
    </Question>
    <Question number="25" name="Is alarm sent to the DCS system?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Alarms sent to a "manned" control room reduce response time and minimize upsets.
      </BPComment>
    </Question>
    <Question number="26" name="Does the alarm automatically notify (page/text/email) Nalco Rep?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        You are not using Nalco's Best Available Control Technology.
      </BPComment>
    </Question>
    <Question number="27" name="Is Chlorine Gas used as oxidizing biocide? (Not Scored)">
      <Score answer="1"></Score>
      <Score answer="0"></Score>
    </Question>
    <Question number="28" name="Is there a visual reference on chlorine gas feedrate (rotometer)?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Sampling on the return may introduce too much lag time for good control.
      </BPComment>
    </Question>
    <Question number="29" name="Are scales used to indicate chlorine cylinder weight?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Sampling on the return may introduce too much lag time for good control.
      </BPComment>
    </Question>
    <Question number="30" name="Is chlorine usage recorded daily (rotometer or weight)?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Daily monitoring of chlorine usage is a useful troubleshooting tool and is often the first indication that you have a small leak.
      </BPComment>
    </Question>
    <Question number="31" name="Are the feed lines kynar or pvc?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Sampling on the return may introduce too much lag time for good control.
      </BPComment>
    </Question>
    <Question number="32" name="Is Make-up Water used as Drive Water for the Chlorinator?">
      <Score answer="1">2</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Sampling on the return may introduce too much lag time for good control.
      </BPComment>
    </Question>
    <Question number="33" name="Is the chlorine solution fed at multiple points to the back of the tower?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Sampling on the return may introduce too much lag time for good control.
      </BPComment>
    </Question>
    <Question number="34" name="How is the chlorine gas feed controlled?">
      <Score answer="Continuous with Tests">-1</Score>
      <Score answer="Hach Cl-17">1</Score>
      <Score answer="Cl Probe">0</Score>
      <Score answer="ORP">0</Score>
      <Score answer="Manual">-1</Score>
      <Score answer="Other">0</Score>
      <BPComment answer="Continuous with Tests">
        This method will be unreliable and less effective and may cause more damage than good.
      </BPComment>
      <BPComment answer="Hach Cl-17">
        Best Practice is being used
      </BPComment>
      <BPComment answer="Cl Probe">
        The HACH CL17 is the recommended method to automate bleach feed.  ORP's and Cl Probes do not work under all conditions.
      </BPComment>
      <BPComment answer="ORP">
        The HACH CL17 is the recommended method to automate bleach feed.  ORP's and Cl Probes do not work under all conditions.
      </BPComment>
      <BPComment answer="Manual">
        This method will be unreliable and less effective and may cause more damage than good.
      </BPComment>
      <BPComment answer="Other">
        The CL17 is currently the preferred method for bleach automation
      </BPComment>
    </Question>
    <Question number="35" name="Is the analyzer/test sample point located on the supply line?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Sampling on the return may introduce too much lag time for good control.
      </BPComment>
    </Question>
    <Question number="36" name="Is the automated controller alarmed to detect low and high upsets?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Automated alarms provide for the fastest notification of potential problems.
      </BPComment>
    </Question>
    <Question number="37" name="Does alarm go to the DCS to alert Operator?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Alarms sent to a "manned" control room reduce response time and minimize upsets.
      </BPComment>
    </Question>
    <Question number="38" name="Does the alarm automatically notify (page/text/email) Nalco Rep?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        You are not using Nalco's Best Available Control Technology.
      </BPComment>
    </Question>
    <Question number="39" name="Is a solid halogen NOT being used as the oxidizing biocide?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Bleach feed is considered "Best Practice"
      </BPComment>
    </Question>
    <Question number="40" name="If a solid halogen is being used, is the feed system automated?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Automated feed systems provide the best means for continuous control.
      </BPComment>
    </Question>
    <Question number="41" name="Is Make-up Water rather than recirculating water used as Drive Water for feed system?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Clean water MUST be used as organic laden water can pose a safety hazard
      </BPComment>
    </Question>
    <Question number="42" name="What is the average cooling tower bulk water pH? (Not Scored)">
      <Score answer="1"></Score>
      <Score answer="0"></Score>
    </Question>
    <Question number="43" name="Is sodium bromide used with the oxidizing biocide?">
      <Score answer="1">1</Score>
      <Score answer="0">-1</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Bromine chemistry should be considered for your average bulk water pH.  Chlorine alone is not very effective at this pH
      </BPComment>
    </Question>
    <Question number="44" name="Do you monitor / control the feed based on Total Available Halogen?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Total Available Halogen is the recommended test procedure when using bromine chemisty
      </BPComment>
    </Question>
    <Question number="45" name="Is the ratio of Cl:Br between 2:1 and 4:1?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        A molar ratio of between 2:1 and 4:1 is recommended especially during the high stress hotter months
      </BPComment>
    </Question>
    <Question number="46" name="Under what conditions are non-oxidizing biocides fed to the system">
      <Score answer="During Upsets">2</Score>
      <Score answer="Regularly">0</Score>
      <Score answer="Never">0</Score>
      <BPComment answer="During Upsets">Best Practice is being used</BPComment>
      <BPComment answer="Regularly">
        Non-Oxidizing biocides should be fed on an as-needed basis.  Non-Ox feed is used during process leaks and system passivation
      </BPComment>
      <BPComment answer="Never">
        Non-Oxidizing biocides should be fed on an as-needed basis.  Non-Ox feed is used during process leaks and system passivation
      </BPComment>
    </Question>
    <Question number="47" name="How is the non-Ox biocide fed to the system?">
      <Score answer="Bucket">-1</Score>
      <Score answer="Gravity">0</Score>
      <Score answer="Eduction">2</Score>
      <Score answer="Pump">-1</Score>
      <BPComment answer="Bucket">
        Non-Ox biocides pose a special danger to the applicator.  A safe feed system must be used to ensure applicator safety
      </BPComment>
      <BPComment answer="Gravity">
        This method is safer than pumping or the bucket method, but you should consider eduction as the safest method
      </BPComment>
      <BPComment answer="Eduction">
        Best Practice is being used
      </BPComment>
      <BPComment answer="Pump">
        Non-Ox biocides pose a special danger to the applicator.  A safe feed system must be used to ensure applicator safety
      </BPComment>
    </Question>
    <Question number="48" name="Is non-oxidizing biocide fed during a process leak?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Non-Ox biocides should replace oxidizing biocides during process leaks.  Non-Ox offer faster, more effective kills during these special events
      </BPComment>
    </Question>
    <Question number="49" name="Is there a back-up supply of non-oxidizing biocide on-site to respond to MB/leak condition?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        A reasonable on-site inventory of non-Ox biocide should be maintained to quicly respond to leaks and other special events where delay is not acceptable
      </BPComment>
    </Question>
    <Question number="50" name="Is a biodispersant fed to the system on a regular basis?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Regular feed of a biodispersant will improve the effectiveness of the biocide feed and help clean up the system
      </BPComment>
    </Question>
  </BiocideControl>
  <CorrosionANDScaleControl>
    <Question number="1" name="Number of drums in the program?">
      <Score answer="1"></Score>
      <Score answer="2"></Score>
      <Score answer="3"></Score>
      <Score answer="4"></Score>
    </Question>
    <Question number="2" name="Is One-Drum Program Used on a System Volume less than 30,000 gal (114 m3)? (Not Scored)">
      <Score answer="1"></Score>
      <Score answer="0"></Score>
    </Question>
    <Question number="3" name="Does a two-drum program provide sufficient azole dosage? (Not Scored)">
      <Score answer="1"></Score>
      <Score answer="0"></Score>
    </Question>
    <Question number="4" name="Is a yellow metal corrosion inhibitor fed separately? (Not Scored)">
      <Score answer="1"></Score>
      <Score answer="0"></Score>
    </Question>
    <Question number="5" name="Does storage volume allow for > 90 days inventory?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        A 90 day inventory capability is advised especially for bulk applications
      </BPComment>
    </Question>
    <Question number="6" name="What method is used to deliver this product to the cooling tower basin?">
      <Score answer="Pump">2</Score>
      <Score answer="Gravity">-1</Score>
      <Score answer="Pressurized System">0</Score>
      <BPComment answer="Pump">Best Practice is being used</BPComment>
      <BPComment answer="Gravity">
        This injection method puts the system at risk!
      </BPComment>
      <BPComment answer="Pressurized System">
        Your system may be at risk.  Evaluate and recommend using a pump if deemed necessary
      </BPComment>
    </Question>
    <Question number="7" name="Is the injection system in good condition and free from leaks?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Leaking injection systems are a safety hazard and lead to erratic or unreliable program control
      </BPComment>
    </Question>
    <Question number="8" name="Is the injection system sized properly for the system (30-60% capacity, normal cycles)?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        It is difficult to properly control a chemical program if the delivery system is not sized properly
      </BPComment>
    </Question>
    <Question number="9" name="Does the primary injection system have Working Drawdown Gauge?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        A drawdown gauge is used to confirm if the injection system is working and how much chemical is being delivered.  Otherwise, it is just a guess.
      </BPComment>
    </Question>
    <Question number="10" name="Is there a back-up injection system installed, ready for immediate use?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        A back-up injection system assures that the treatment chemistry feed is not interrupted.
      </BPComment>
    </Question>
    <Question number="11" name="Is secondary injection system in good condition and free from leaks?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Leaking injection systems are a safety hazard and lead to erratic or unreliable program control
      </BPComment>
    </Question>
    <Question number="12" name="Is the injection system sized properly for the system (30-60% capacity, normal cycles)?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        It is difficult to properly control a chemical program if the delivery system is not sized properly
      </BPComment>
    </Question>
    <Question number="13" name="Does Secondary Injection system have Working Drawdown Gauge?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        A drawdown gauge is used to confirm if the injection system is working and how much chemical is being delivered.  Otherwise, it is just a guess.
      </BPComment>
    </Question>
    <Question number="14" name="Is the chemical feed line in good condition? ">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        A faulty chemical feed line is a potential safety hazard and may cause the chemical feed to be erratic and unreliable
      </BPComment>
    </Question>
    <Question number="15" name="Is the chemical feed line the correct metallurgy for the chemical being fed?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Incompatiblility between the chemical feed line and chemical being fed will lead to a line failure.
      </BPComment>
    </Question>
    <Question number="16" name="Are all chemical discharges >2 feet (0.6 m) from other chemical feeds?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        All chemical injection poinits should be separated sufficiently to avoid potential adverse chemical reactions.
      </BPComment>
    </Question>
    <Question number="17" name="Is chemical fed to a turbulent flow area prior to pump forebay?">
      <Score answer="1">1</Score>
      <Score answer="0">0</Score>
      <BPComment answer="1">Best Practice is being used</BPComment>
      <BPComment answer="0">
        Turbulent flow is necessary to properly mix and evenly distribute the chemistry prior to sampling.
      </BPComment>
    </Question>
    <Question number="18" name="How is this product being fed and controlled?">
      <Score answer="Manual by Volume">1</Score>
      <Score answer="Manulal by Tests">0</Score>
      <Score answer="3D TRASAR">2</Score>
      <Score answer="Feed and Bleed">0</Score>
      <Score answer="Other Automated">1</Score>
      <BPComment answer="Manual by Volume">You are not using the Best Available Technology and my be putting your customers system at risk
      </BPComment>
      <BPComment answer="Manual by Tests">You are not using the Best Available Technology and my be putting your customers system at risk
      </BPComment>
      <BPComment answer="3D TRASAR">Best Practice is being used
      </BPComment>
      <BPComment answer="Feed and Bleed">You are not using the Best Available Technology and my be putting your customers system at risk
      </BPComment>
      <BPComment answer="Other Automated">Check to make certain that the automation program is sufficient to control reliably under all conditions.  You are not using the Best Available Control Technology
      </BPComment>
    </Question> 
  </CorrosionANDScaleControl>

</PAC3_BPGA_Survey>
