Qdabra Database Accelerator

Re: Installation Failed - Exitcode: 3

Jim Cantwell — Thu, 02 Sep 2010 17:02:13 GMT

Your eventlog indicates you are using SSL for the site (https://machinename). If you open IE on the server and browse to the site, does it give you an certificate error message?

If you intend to use SSL, you will need to make sure you have a matching certificate. If you are installing to a SharePoint site that uses a host header (e.g. www.mydomain.com), you will need to specify the hostname during installation.

Re: Installation Failed - Exitcode: 3

BJ Johnston — Thu, 02 Sep 2010 16:46:49 GMT

Absolutely. Doing that now

Thanks alot Ernesto

Re: Installation Failed - Exitcode: 3

ErnestoM — Thu, 02 Sep 2010 16:39:13 GMT

Would it be possible to have you export the event log and email it to us?

Here are some instructions on doing this:

http://saikit.wordpress.com/2009/07/15/how-to-export-the-event-log-from-windows-xp-workstations-and-view-it-on-another-computer/

Then please send the logs (Qdabra and Application, to be specific) to support at qdabra dot com.

Thank you.

Re: Installation Failed - Exitcode: 3

BJ Johnston — Tue, 31 Aug 2010 18:14:41 GMT

Really, Thank YOU! Because this is certainly above my head. I really appreciate your help

The Application view:

Description:

The description for Event ID ( 11001 ) in Source ( MsiInstaller ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Product: Qdabra Database Accelerator v2.4 -- Error 1001. The installation failed, and the rollback has been performed. --> An error occurred configuring system doctypes. See the Qdabra eventlog for details., (NULL), (NULL), (NULL).

Data:

0000: 7b 39 39 37 45 32 30 45 {997E20E

0008: 33 2d 43 45 42 41 2d 34 3-CEBA-4

0010: 35 37 46 2d 39 42 34 30 57F-9B40

0018: 2d 46 45 37 39 44 46 38 -FE79DF8

0020: 46 44 31 38 41 7d FD18A}

Under Qdabra:

Event Type: Error

Event Source: Database Accelerator

Event Category: None

Event ID: 0

Date: 8/31/2010

Time: 10:34:40 AM

Description:

Error bootstrapping system doctypes

The underlying connection was closed: An unexpected error occurred on a send. encountered a critical error and needs attention.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

and

Error: creating app pool encountered a critical error and needs attention.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Re: Installation Failed - Exitcode: 3

ErnestoM — Tue, 31 Aug 2010 17:58:10 GMT

This refers to the Event Viewer (eventvwr) on the machine where DBXL is being installed. There should be a Qdabra entry in it, but there may be information in the Application log. Can you check? Thanks!

Re: Installation Failed - Exitcode: 3

BJ Johnston — Tue, 31 Aug 2010 17:45:43 GMT

I'm making progress - Now the error says

An error occurred configuring system doctypes. See the Qdabra eventlog for details.

I haven't been able to locate that eventlog or find a solution through the release notes. Any suggestions?

Re: Installation Failed - Exitcode: 3

ErnestoM — Tue, 31 Aug 2010 17:17:44 GMT

Sorry if I wasn't clear. The command to run from the command line is:

>aspnet_regiis.exe -i

Re: Installation Failed - Exitcode: 3

BJ Johnston — Tue, 31 Aug 2010 17:00:47 GMT

Couldn't find aspnet_regiis.exe -i But did find aspnet_regiis.exe and ran that. Same error.

Downloaded DBXL v2.4 install failed with same error.

Re: Installation Failed - Exitcode: 3

ErnestoM — Tue, 31 Aug 2010 15:56:06 GMT

Hello,

This problem arises when ASP.NET has not been registered with IIS (which happens when .NET 2.0 is installed before IIS).

To remedy this problem, run aspnet_regiis.exe -i found in C:\WINDOWS\Microsoft.NET\Framework\(Version)\

Please let us know if this solves the issue.

You might want to consider downloading the DBXL v2.4 trial, which is now available on qdabra.com.

Thanks!

Installation Failed - Exitcode: 3

BJ Johnston — Tue, 31 Aug 2010 15:29:56 GMT

I received the following error when installing the Qdabra Database Accelerator v2.3 on an XP machine.

The installation failed and the rollback has been performed. --> Exitcode: 3 C:\WINDOWS\Microsoft.NET\Framework\v2.0.20727\aspnet_regiis.exe -sn "w#svc/1/Root/QdabraWebService"

I searched for the exit code but couldn't find anything on line. Any assistance would be appreciated.