SharePoint Integration

Re: Infopath 2007 freezes during open

mmcclellan — Tue, 14 Sep 2010 12:30:35 GMT

Thank you for the ongoing investigation! I'm having our SAs check the IIS/MIME settings on the box, to eliminate one more possibility. The issue continues on my machine, but no widespread complaints yet.

Re: Infopath 2007 freezes during open

kswartze — Wed, 08 Sep 2010 23:27:35 GMT

I think our problem may be licked. I finally had an opportunity to observe a client machine for a solid hour while it exhibited this problem. The problem went away after I killed Trend Office Scan on the client machine. I felt silly for not having tried this before--it wasn't that many years ago that you blamed the virus scanner first for whatever problem cropped up!

The problem was alleviated (hopefully--not all the evidence is in yet) by defining mime types in IIS on the SP server, so as to identify an .xml filetype with the Infopath application. Before making that IIS change, the user would get a Open/Save/Cancel dialog whenever they tried to open the form from an emailed link, and I believe that the same mechanism that opened the dialog was triggering Office Scan. Most of the time, this created no problem, but on some percentage of events, Office Scan would not release the file, or was contending with Infopath for the file, hence the freeze-ups.

Hope to confirm or deny this theory in the next few days, but in the meantime, things are looking up!

Re: Infopath 2007 freezes during open

mmcclellan — Mon, 16 Aug 2010 12:59:43 GMT

The problem persists on my machine as well, though no user calls yet. I'm going to try a full re-installation of IE.

Re: Infopath 2007 freezes during open

kswartze — Wed, 11 Aug 2010 22:09:20 GMT

Yesterday and today I was able to witness two more occurences in person. In the first case, while the form froze on launch, I was unable to find infopath running in the task list or in the process list. There was no process at all that seemed to be consuming memory or cpu. I eventually ended task on the browser and then was able to launch the form.

Today on a different user's machine I found ONE copy of Infopath running. Killed it and then could open the form. So in the three events I've been able to witness, I've seen 0, 1, and 2 copies of Infopath running.

Re: Infopath 2007 freezes during open

mmcclellan — Wed, 04 Aug 2010 20:12:54 GMT

Interesting. I'll look for that on my own machine as well. I'll also check MSDN, etc. I'll pass on anything that I find.

Re: Infopath 2007 freezes during open

kswartze — Wed, 04 Aug 2010 19:45:14 GMT

Today I witnessed the freezeup for the first time with my own eyes. After getting a user report, I remoted to the user's machine, reviewed the task lisk, verified that Infopath was not running, and pinged a few servers to verify connectivity. Then I launched the link and watched as Infopath locked. When I checked the task list I found TWO copies of infopath.exe running. I killed both and after that the document launched perfectly. I have not been able to replicate this, but it would appear that in this case, at least, somehow Infopath got launched twice, and the two instances were contending with each other.

Has anybody else seen this? Theories about how it happens?

Re: Infopath 2007 freezes during open

mmcclellan — Tue, 03 Aug 2010 19:50:21 GMT

I understand the need for UAT/QA....I would do it as well. I haven't heard that the crash is widespread among my users yet, but we shall see. I am launching the forms in InfoPath.

Re: Infopath 2007 freezes during open

kswartze — Tue, 03 Aug 2010 19:39:57 GMT

I like the hunch, and I want to try it, but I have a couple problems. First, I've never been lucky enough to witness this problem on my own machine, so I won't know if I fixed it unless I get a lot of test subjects, and then they'll all have to go a month without a lockup to convince me. Second, we have 550 users and maybe a hundred installed apps, so there would have to be a very lengthy and comprehensive testing cycle before I could even think about taking down JVM as I don't quite understand how the JVM is interacting with Infopath. We are having trouble launching forms in the Infopath client. Are you launching in Infopath or in the browser (web-enabled Infopath forms)?

Thanks for the inspiration, you've given me something to work on, anyway...

Re: Infopath 2007 freezes during open

mmcclellan — Tue, 03 Aug 2010 18:47:47 GMT

FYI, all. On a hunch, I changed my JVM in my IE browser, to see what effect it might have on the InfoPath crash. When I run the Microsoft VM/console, the problem is solved. When I use the Sun JRE as my VM, I continue to have the problem. I tried that change because it has played a role in past LMS communications and our ability/inability to launch courseware. IE sometimes just upchucks when certain code hits the Sun JRE (though I prefer Sun's).

Message me or post back here if you'd like a screenshot of my current settings.

Cheers!

Re: Infopath 2007 freezes during open

mmcclellan — Mon, 02 Aug 2010 14:03:41 GMT

That does get to be one of the most annoying aspects of the crash. The unlock takes maybe 15 minutes to happen........a definite hit to productivity. I hope that someone can come up with an answer. I'll keep trying.

Re: Infopath 2007 freezes during open

kswartze — Thu, 29 Jul 2010 20:29:18 GMT

This issue disappeared for a couple weeks but we had three occurences today. During the last one we were able to get on the machine and see it. I verified connectivity to the SharePoint server and was able to download Word docs from other SP libraries while this was happening. Most of the time when Infopath hangs like this, SharePoint registers that the user has checked out the document even though they never succeeded in opening it. So after ending task on Infopath, the next launch doesn't usually hang, but Sharepoint will only let them have read-only access because of the previous checkout. We have to wait for the checkout to expire before the user can actually edit the form.

Re: Infopath 2007 freezes during open

mmcclellan — Tue, 27 Jul 2010 20:32:45 GMT

I'll be curious about any known fix for this as well. The lock-up happens before the status bar appears (which, of course, indicates that the data is downloading from SP). If I hard-stop InfoPath though (force quit), and click the same link again, the data and form open normally.

Really annoying and puzzling.

Re: Infopath 2007 freezes during open

genkingt — Wed, 21 Jul 2010 07:37:32 GMT

Hi all

anyone found a solution for this problem. I have exactly the same issue. Infopath randomly never opens (freezes) trying to open an infopath document from sharepoint. "Contacting server for information", then session is frozen. Killing the process and trying again worked for the moment, happens only randomly.

How did you resolve that error?

thanks

Thomas

Re: Infopath 2007 freezes during open

kswartze — Mon, 19 Jul 2010 22:53:13 GMT

rathna,

Have you cracked this problem? We are having a similar issue--certain users just completely hose infopath upon opening the form. Unpredictable and aggravating.

Re: Infopath 2007 freezes during open

rathna subbu — Fri, 12 Jun 2009 19:58:21 GMT

Patrick

1. The XSN is developed using VSTO managed code and it is about 400kb

2. The xml's are around 20kb

3. We have couple of data connections and we control them based on the data.

The weired behaviour is that the same XML with the saml XSN opens without issues most of the time. When we open a xml which points to another similar template it just freezes in "Connecting the server for information" dialog.

thanks

Rathna Subbu