General

Re: 2007 Form template will not open for user who recently upgraded to Windows 7

dellis@stegh.on.ca — Tue, 21 Apr 2015 18:45:25 GMT

Doreen...if there was a LIKE button! It should be in HUGE letters and blinking red! I have been struggling with this problem for ages off and on...so hard to troubleshoot so THANKS for perservering and posting the fix!

Dawn

Re: 2007 Form template will not open for user who recently upgraded to Windows 7

Doreen — Fri, 13 Dec 2013 19:06:12 GMT

Sometimes I wish there was a LIKE button in these forums! :)~

Re: 2007 Form template will not open for user who recently upgraded to Windows 7

Hilary Stoupa — Fri, 13 Dec 2013 17:40:41 GMT

But think of all the time you are going to save someone else!!! Fantastic job figuring this out and thanks for posting all your follow ups.

Re: 2007 Form template will not open for user who recently upgraded to Windows 7

Doreen — Fri, 13 Dec 2013 17:14:55 GMT

Well after all that, the solution is to open IE 32bit browser instead of 64bit with SharePoint. 64 bit IE is not compatible InfoPath Form Services - even though we are using client forms only, apparently IE 64bit is too limited to recognize that fact and balks loudly!!

Apparently on this user's machine, Windows was installed with IE 64bit icon on user's taskbar so he was opening 64 bit by default.

I spent way too much time trying to figure this out. Thanks Microsoft.

Re: 2007 Form template will not open for user who recently upgraded to Windows 7

Hilary Stoupa — Thu, 12 Dec 2013 23:15:03 GMT

Oh, man, I didn't even think about that. I know with 64 bit IE / SharePoint 2007 I had a lot of issues. I'd completely forgotten about that. Good detective work!

Re: 2007 Form template will not open for user who recently upgraded to Windows 7

Doreen — Thu, 12 Dec 2013 22:52:29 GMT

Update2: I think I know what is going on...Win 7 comes with two versions of IE; 32bit and 64 bit. My default IE opens the 32bit version. When I opened 64bit IE on my machine and tryed to open Infopath form template from SharePoint - no go! I get the same error this user gets!! I'm betting he is opening 64 IE so all he has to do is open 32 bit and this error message goes away. Will advise.

Hilary thank you for your help thus far! :)

Re: 2007 Form template will not open for user who recently upgraded to Windows 7

Doreen — Thu, 12 Dec 2013 19:56:43 GMT

That's a good idea. The one UNIQUE thing about this user's machines is that it is 64bit Win 7 and IE9. All other users with Win 7 have 32bit machines....

I am the ONLY other use with same 64bit combo. Will pursue and report back.

Update1: I compared IE9 Internet Options settings between 64bit machines and the only settings that were different were on Security tab. Mine was enabled on "Enable Protected Mode" on all four zones; Internet, Local, Trusted, and Restricted, whereas his was only enabled on Interent. I changed his to match mine. User is gone for the day so will have him test the changes tomorrow.

Another thing I will try is to have user logon from a different machine to determine if it's a machine problem or a user Profile problem.

Re: 2007 Form template will not open for user who recently upgraded to Windows 7

Hilary Stoupa — Thu, 12 Dec 2013 19:11:07 GMT

Wow - I'm not sure on this one. You've ruled out the machine, since you can log in as other users and not have a problem, so it seems likely it is something in the profile or the IE settings. Painful, but you could always compare the IE settings between a profile on the machine that works and the one that does not.

Re: 2007 Form template will not open for user who recently upgraded to Windows 7

Doreen — Thu, 12 Dec 2013 18:50:30 GMT

Yes.

Re: 2007 Form template will not open for user who recently upgraded to Windows 7

Hilary Stoupa — Thu, 12 Dec 2013 18:47:36 GMT

And opening the existing XML from SharePoint also results in SharePoint trying to open the form in the browser?

Re: 2007 Form template will not open for user who recently upgraded to Windows 7

Doreen — Thu, 12 Dec 2013 18:21:56 GMT

I didn't expect those to work either - just grasping at straws.

Had user try your idea - open InfoPath app via sharepoint url to template or to an existing .xml. Both opened fine and new template submitted fine. User still can NOT re-open the submitted form from SharePoint but can through InfoPath.

My full trust forms are signed by me, the user who created them.

Re: 2007 Form template will not open for user who recently upgraded to Windows 7

Hilary Stoupa — Thu, 12 Dec 2013 17:31:32 GMT

Well - I'd expect a form submitted from a template opened locally to fail in that manner - it will have the href for the template used to create it. I would not expect copying form caches around to help here. I think the issue is SharePoint. Do you sign your full trust forms or have the user install them? What happens if he opens InfoPath, then clicks File > Open, and enters the URL to the published template (http://server/site/library/forms/template.xsn but with your SharePoint URL and library name, of course) into the File name dialog? Does the published form open?

Re: 2007 Form template will not open for user who recently upgraded to Windows 7

Doreen — Thu, 12 Dec 2013 17:21:16 GMT

Actually we just tried that. I copied my working copy of template.xsn (which is also the same one that is published to SharePoint) to his machine then had him open InfoPath 2007 app to open template. It opened fine. I had him fill out the form in brief and submit. It submitted to SharePoint. Then I had him open the submitted form from SharePoint and form did not open. The error message detail changed to "The following location is not accessible, because it is in a different site collection: file///c:\Users\path on my machine...\template.xsn

I also copied my guid folder (containing the template he needs) from my FormCach2 to his -- his FormCache2 was empty prior to this. That made no difference.

Re: 2007 Form template will not open for user who recently upgraded to Windows 7

Hilary Stoupa — Thu, 12 Dec 2013 16:37:46 GMT

What happens if he tries to open from InfoPath instead of SharePoint? You should be able to put the URL to an existing XML or template into the File field in the Open dialog...

Re: 2007 Form template will not open for user who recently upgraded to Windows 7

Doreen — Thu, 12 Dec 2013 16:01:04 GMT

I still need help with this. Problem is specific to one user's profile. He cannot open any InfoPath forms (new or existing xml's). In addition to other steps, I ran Office diagnosis and no problems detected.

The message tells me Infopath is expecting a browser-enabled form but we do not use browser enabled forms, ever. How can I tell his user profile to expect a client form, or how can I tell his user profile to connect to the correct form template on the server?