General

Re: Printing Issue: grey background

dustbin111 — Mon, 25 Feb 2013 12:32:52 GMT

Negative, we are printing to PDF via full blow Adobe Acrobat Professional. And it is the same printing to a real world printer from InfoPath.

I have been trying but canno replicate the error, either. This for 1 user out of 300; the rest of us print fine.

Weird.

~dustbin.

Re: Printing Issue: grey background

Patrick Halstead — Sun, 24 Feb 2013 20:52:10 GMT

Hi DustBin111,

Are they using the default XPS export option to generate the PDF? If so, ask them to install the free Cute PDF printer and try using that. We have seen grey backgrounds for the out-of-box XPS PDF exporter but those issues go away when we use Cute PDF.

Not sure that will be your silver bullet, but it's worth a try since it's easy to do.

Printing Issue: grey background

dustbin111 — Thu, 21 Feb 2013 17:37:29 GMT

I have one user (out of ~300) that is experiencing printing issues.

When he prints the form from InfoPath there is light grey background. This background is in both PDF and hardcopy printed forms. The grey background looks as if it is the entire print area inside the margins as set in InfoPath's page setup, not just where fields are.

But its only for one user. And he is the supervisor that must print to PDF and digitally sign...

I know InfoPath uses IE browser settings to render the forms, maybe something in there?

Any help would be greatly appreciated.

~Dustinbin