Re: InfoPath 2007 msxml5.dll crash after installing updates

dkochanowski — Tue, 04 Sep 2012 17:55:30 GMT

Roll back what? The msxml5.dll ?

If that's what you mean, we have momentarily but have been told by our head of IT that we can't rely on that because the patch is considered to be an issue of security.

Rolling back that file possibly negates what the security patch was trying to apply.

Re: InfoPath 2007 msxml5.dll crash after installing updates

Patrick Halstead — Mon, 27 Aug 2012 22:33:00 GMT

Can you roll back?

InfoPath 2007 msxml5.dll crash after installing updates

dkochanowski — Wed, 22 Aug 2012 13:56:44 GMT

After installing updates for Microsoft Office, our InfoPath 2007 form begins to crash.

What Happens: I can start a new form and sign it (we use digital signatures) and even submit it. But once it's submitted and on Sharepoint, at any point after that, on open it will crash.

Here are a few things we know about the whole ordeal:

1) We never had a problem until SP3 updates. But it's not just a SP3 problem. Before, since the updates weren't critical, we simply rolled back the SP3 updates so it could work. But just recently, a security update (KB2596856) was put out and it also upgrades msxml5.dll to a newer version as well, resulting in the same issue. We don't want to avoid this update, seeing as it's a issue of security and who knows when they'll put out another update that does the same thing anyway.

2) It has to deal with the version of msxml5.dll on the system. Version 5.20.1087.0 works perfectly. But anything after that gives us issues.

3) If we submit the form without signing any signature, then we're able to open the form from Sharepoint. But if the form is signed in any way, it will not open after being submitted. We have even removed the digital signatures, and added a test signature which we tried out, in case just something funky was going on. But it had the same results. Sign it, submit it, and it won't open.

4) Lastly, we've found this forum post:

http://answers.microsoft.com/en-us/office/forum/office_2007-infopath/infopath-2007-crashes-after-sp3-installation/1f59b037-32e0-421c-8d40-c817d891383f?msgId=7bc1c9ea-3ac4-4822-b6c0-f93990cca646

Which is having the exact same problems as us.

Anyone have a clue at what this might be? We've tried everything we know of, short of recreating the entire form from scratch (it's quite large), which would be costly and is not guaranteed to solve anything.

Below is the crash information that InfoPath spits out.

-------------------------------------------------------------

Problem signature:
Problem Event Name: APPCRASH
Application Name: INFOPATH.EXE
Application Version: 12.0.6529.5000
Application Timestamp: 4b6a4773
Fault Module Name: msxml5.dll
Fault Module Version: 5.20.1092.0
Fault Module Timestamp: 4e1781fe
Exception Code: c0000005
Exception Offset: 000e99d6
OS Version: 6.1.7600.2.0.0.256.4
Locale ID: 1033

Additional information about the problem:
LCID: 1033
Brand: Office12Crash
skulcid: 1033

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Re: InfoPath 2007 msxml5.dll crash after installing updates

Re: InfoPath 2007 msxml5.dll crash after installing updates

InfoPath 2007 msxml5.dll crash after installing updates