https://www.infopathdev.com:443/forums/41.aspxIf you're not sure where to ask your question, ask it here. If necessary, our moderators will make sure it gets classified in the correct board.enCommunityServer 2007 SP3 (Build: 31118.962)https://www.infopathdev.com:443/forums/thread/102342.aspxWed, 29 Apr 2015 09:40:56 GMT033a2e2d-04e2-4a9d-be01-a4634161eefd:102342Matt_Huish0https://www.infopathdev.com:443/forums/thread/102342.aspxhttps://www.infopathdev.com:443/forums/commentrss.aspx?SectionID=41&PostID=102342Hi guys, I have a scenario where i&#39;m trying to create helpdesk tickets through infopath forms. The form is emailed from the browser (hosted on sharepoint online) to a helpdesk email address. A ticketing system then takes the email in plain text and uses the information provided to assign it a category / urgency / etc. The problem I have is the form looks very nice in outlook, but once it gets converted to plain text everything is put onto one line. So i get something like this: &quot;This message was created by a Microsoft InfoPath form. Software Issue Report a software issue Urgency Medium Location test Application Name test Description test&quot; <br /> <br /> Whereas I&#39;d like it to look like:<br /> <br /> &quot;This message was created by a Microsoft InfoPath form. <br /> <br /> Software Issue <br /> <br /> Report a software issue <br /> <br /> Urgency Medium <br /> <br /> Location test <br /> <br /> Application Name test <br /> <br /> Description test&quot;<br /> <br /> Could anyone suggest a way to accomplish this? note, if it&#39;s not apparent inside of infopath this is the structure:<br /><br /> Urgency (Medium drop down box)<br /> <br /> Location (test - Text box)<br /> <br /> Application Name (test - Text box)<br /> <br /> Description (test - Text box)<br /> <br /> Cheers, <br /> Matt