Re: Implementing an SLA system using InfoPath

Anson Hidajat — Mon, 26 Mar 2012 17:35:40 GMT

This sounds like a pretty basic workflow scenario. There are a few out of box approval workflows that might be useful for you to at least start as a base and then expand on it as needed for your scenario.

For more information, I've included links to a few articles that will hopefully get you started:

http://office.microsoft.com/en-us/sharepoint-designer-help/introduction-to-workflows-HA010100587.aspx

http://office.microsoft.com/en-us/sharepoint-designer-help/create-a-workflow-HA010100591.aspx

http://office.microsoft.com/en-us/infopath-help/introduction-to-using-workflows-with-infopath-forms-HA010204143.aspx

Implementing an SLA system using InfoPath

infodude2010 — Sun, 25 Mar 2012 08:48:49 GMT

Hi,

I need to implement an SLA system using InfoPath browser-form. Basically I'm building a simple Helpdesk system driven by data stored in SharePoint lists.

So based on a predefined Priority an SLA in days would be assigned to a form and if it breaches this SLA then it should be escalated via Workflow.

Anyone built anything similar before?

Thanks in advance.

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Re: Implementing an SLA system using InfoPath

Implementing an SLA system using InfoPath