https://www.infopathdev.com:443/forums/39.aspxNew to InfoPath? Search to see if your question has already been answered. If it has not, then ask it here or the appropriate topic forum.enCommunityServer 2007 SP3 (Build: 31118.962)https://www.infopathdev.com:443/forums/thread/4371.aspxWed, 04 Apr 2007 21:22:12 GMT033a2e2d-04e2-4a9d-be01-a4634161eefd:4371Susanna0https://www.infopathdev.com:443/forums/thread/4371.aspxhttps://www.infopathdev.com:443/forums/commentrss.aspx?SectionID=39&PostID=4371The user fills out the online browser form then submits it in an email to an automated email reciptient. When an unread email sits in the inbox it creates a new call ticket (this is our Support Desk call ticket system). Unfortunately, this automatic ticket generator doesn't read attachments (just puts them in a separate directory).<br /><br />For the automated ticket generator to be able to populate particular fields in the database the email has to come through as plain text with "{|" and "|}" surrounding the labels of the form fields, like this: <br /><br />{|field1|} field1info<br />{|field2|} field2info<br /><br />What's between the "{|" and "|}" indicates what database field to be populated and what comes after is what it gets populated with. It is easy for me to create a view with these attributes to use when submitting, however the content of the fields gets surrounded by a box in the reciptient email and prevents the email to properly populate any fields.<br /><br />So... the only way I can figure out how to do this is to send in plain text... preferrably without custom code. I would have thought that InfoPath would have an option to send in plain text built in, but I can't find anything...<br /><br />I hope this helps, let me know if you have any other questions.<br />/Susannahttps://www.infopathdev.com:443/forums/thread/4370.aspxWed, 04 Apr 2007 06:38:17 GMT033a2e2d-04e2-4a9d-be01-a4634161eefd:4370Ted Fitch0https://www.infopathdev.com:443/forums/thread/4370.aspxhttps://www.infopathdev.com:443/forums/commentrss.aspx?SectionID=39&PostID=4370Susanna,<br /><br />Can you describe the workflow here a little bit more? Sounds like you have an InfoPath browser form, the user submits the form via email and then the recipient submits that to a db?<br /><br />Is that right or do I have it all wrong?https://www.infopathdev.com:443/forums/thread/4369.aspxTue, 03 Apr 2007 05:23:57 GMT033a2e2d-04e2-4a9d-be01-a4634161eefd:4369Susanna0https://www.infopathdev.com:443/forums/thread/4369.aspxhttps://www.infopathdev.com:443/forums/commentrss.aspx?SectionID=39&PostID=4369Oh, and i might need to tell you I'm on InfoPath 2007, and it's a browser form only. Sorry...https://www.infopathdev.com:443/forums/thread/1947.aspxTue, 03 Apr 2007 05:22:44 GMT033a2e2d-04e2-4a9d-be01-a4634161eefd:1947Susanna0https://www.infopathdev.com:443/forums/thread/1947.aspxhttps://www.infopathdev.com:443/forums/commentrss.aspx?SectionID=39&PostID=1947Hi there,<br />I need to email the content of a form in Plain Text as the type of database in the other end doesn't generate new records any other way (I know, stupid database!). I'm a bit allergic to custom code so I hope there's a way to do this without it.