Re: Electronic Signature Template- does not work when adding new users

Jo-Anne Alfafara — Fri, 05 Apr 2013 01:54:43 GMT

Hi dalglish102,

I wonder - what's the format of the signature image you're using for the new user? The format of the image is currently hardcoded in the XTP, which I believe is in JPEG format. Perhaps your image is in a different format that's why it's not displaying?

Thanks,

Jo-Anne

Electronic Signature Template- does not work when adding new users

dalglish102 — Thu, 04 Apr 2013 12:00:04 GMT

Hi, Infopath 2007 with Sharepoint 2010 I bought the template and followed the instructions and the system works really well for us. However, recently, whenever I add a new user/new pin and new signature image (have triple checked that permissions are correct), the control validates the user's PIN but the signature image is not returned/displayed correctly, just a blank image is displayed. If this user then saves the form and another, working user opens the saved form, the blank images is still displayed but with a small black and white 'x' in the top left corner of where the image should be. All users that I initially setup can still use the system fine, I just get this problem whenever I add a new user. No settings, etc. have been changed so I don't know what could be wrong. All users have read permissions for the 'Electronic Signatures' library. Any ideas?

Qdabra Template Parts

Re: Electronic Signature Template- does not work when adding new users

Electronic Signature Template- does not work when adding new users