Is it possible to use Infopath maybe the "Service Request" template so that end users can create requests for help that will be tracked and can be sent back and forth between the end user and the designated "technican" and all info is tracked?If this is possible does anyone have any ideas on how this can be done or could somebody point me in the right direction??Many many thanks in advance
apologies for being a total nOOb!
I have seen Infopth used in this specific way many times.
My advice is to just start playing with Infopath, look at the inluded sample templates, etc.
There are lots of posts and blogs here too.