Hi guys,
I have a scenario where i'm trying to create helpdesk tickets through infopath forms. The form is emailed from the browser (hosted on sharepoint online) to a helpdesk email address. A ticketing system then takes the email in plain text and uses the information provided to assign it a category / urgency / etc.
The problem I have is the form looks very nice in outlook, but once it gets converted to plain text everything is put onto one line. So i get something like this: "This message was created by a Microsoft InfoPath form. Software Issue Report a software issue Urgency Medium Location test Application Name test Description test"
Whereas I'd like it to look like:
"This message was created by a Microsoft InfoPath form.
Software Issue
Report a software issue
Urgency Medium
Location test
Application Name test
Description test"
Could anyone suggest a way to accomplish this?
note, if it's not apparent inside of infopath this is the structure:
Urgency (Medium drop down box)
Location (test - Text box)
Application Name (test - Text box)
Description (test - Text box)
Cheers,
Matt