Hi Tom
I work at Tshwane University of Technology, South Africa
Yes, in our case, it would be classified as a lower priority (although my users would disagree ;-)
My contact details: Pieter Swart ( swartpj _that character that should not be named_ tut.ac.za )
Clay, we have a rather interesting bunch of users.
I have been working with these people for close to 12 years and have come to realize that they prefer one big button in the middle of the screen - the support button (they believe that everything should be done for them). Through conversations with operational staff from other Tertiary Institutions, I have come to realize that every institution has its own culture surrounding the embrace and utilization of Information Technology. At some of the Institutions, you would indeed find staff willing to play around with scripts, using their grey matter for a bit more than just the fields they specialized in (IT after all is an assistive technology and if used correctly can add immense value and improvement in service delivery).
I assume the utility you are speaking of is the database accelerator suite. I will have a look at it as soon as I am able.