Hi Amy, Welcome to the forum,
By default infopath will have restricted security level(In this , Form can not access the data outside of the form),
I think users who are getting error may accessing data outside of the form,
To overcome this issue give domain security level for your infopath form.
Follow below steps:
1. Open the form in design mode.
2. Go to tools menu and select "Form Options".
3. In "Form options" , clcik on "Security" Tab.
4. uncheck the "Automaticaly determine security level based on form's design" check box
5. Check the "Domain(the form can access content from the domain in which it is located)" and clcik "OK" button.
6. Save the form.
I hope this will solve your problem,
Thanks.
K.Ramana Reddy / http://www.ggktech.comIndia.